Industry professionals working for your success
Our unique approach to customer success has made Marin Software a trusted business partner for leading advertisers and agencies worldwide. Marin provides customers with an expert team to ensure adoption and success with the Marin Software platform. Marin’s customer success professionals possess hands-on experience managing large-scale online advertising programs, which enables them to provide best practice guidance that goes well beyond basic support.
Your Success is Our Success
More Customers Choose Marin
The Support team at Marin delivers multi-lingual support for application issues 24 hours a day. Leveraging world-class infrastructure and a globally dispersed team, Marin Support resolves over 80% of inquiries on the same day they are submitted.
Opportunity assessments and Marin insights
The Customer Success team at Marin provides training and optimization recommendations to customers. These team members are true experts, possessing two or more years of online advertising experience with an advertising agency or a large brand prior to joining Marin.
Marin’s Customer Success team is responsible for maintaining executive alignment with our most strategic customers by providing visibility into training and roll-out plans, conducting periodic business reviews to measure and address gaps, and acting as a point of escalation for any critical issues that may arise.
Instructor-led and self-paced learning
Marin’s multi-faceted training methodology ensures that our customers get up to speed quickly. Self-paced training modules are complimented by instructor-led webinars designed to address gaps in adoption and increase marketing effectiveness.
Marin help & community forum
Searchable and contextual multimedia help coupled with community forums allow users to find answers quickly.