Application Support Engineer
San Francisco

Marin Software provides a browser-based, enterprise-class paid search management application for advertisers and agencies. Marin Search Marketer® addresses the workflow, analysis, and optimization needs for large-scale SEM campaigns. Hundreds of customers collectively manage in excess of $1 billion of annual search spend via Marin's application. Marin is finalist in "Best Places to Work" and includes some of the best perks and benefits available in the industry.

Marin Software engineers are passionate about designing quality code through a collaborative process. We enjoy intense mathematics and computer science challenges and approach these problems with creativity and teamwork.

Responsibilities: 
• Provide support by investigating and resolving complicated Marin application and system issues.
• Develop expert understanding of application process flow and company's systems.
• Own and drive the resolution on the applications issues, communicate the statuses, root cause analysis, and provide post resolution reporting for high severity incidents.
• Prepare the plans, run books, and execute applications deployment and configuration change procedures into QA, staging and production environments.
• Setup, configure, maintain and monitor assigned business application(s) and related systems
• Monitor the applications and systems alerts and attend to them proactively.
• Develop and maintain effective relationships with engineering and customer support teams.
• Perform any other roles and responsibilities as the requirements come up.

Minimum Requirements:
• 3+ years of applications support experience with web based applications (SaaS), MySQL, and Linux environment.
• Strong MySQL queries
• Strong BASH/shell scripting skills or other scripting languages.
• Accurate prediction of your own task completion timelines.
• Sense of innate urgency to complete projects on time and with high quality.
• Open communicator and can jump in (if appropriate) to help other team members.
• Educational background in Computer Science or Electrical Engineering preferred.

Plus Skills:
• Experience with Nagios and Cacti monitoring tools will be a plus.
• MySQL administration and/or Performance tuning is a plus.
• Familiarity with Apache web server will be a plus.
• Previous experience in search advertising (Google/Yahoo) will be a plus.

Compensation
Full-time salaried position – compensation dependent on prior experience; Marin pays market-leading compensation for top performers. Position includes equity participation and comprehensive benefits (healthcare, vision, dental, commuting reimbursement)

This is an onsite position at Marin Software's headquarters in San Francisco's financial district (2 blocks from BART). Contract-to-hire applicants are OK. Marin Software is an equal opportunity employer and is committed to a diverse workplace.

To apply, please send a copy of your resume with "Application Support Engineer - San Francisco" in subject line to: careers@marinsoftware.com