Client Services Associate (Technical Associate)
San Francisco
Marin Software was founded in April 2006 by experienced search marketers and enterprise software experts. Our mission is to deliver the leading paid search management application to advertisers and agencies. Marin Search Marketer® is a browser-based, software-as-a-service offering. Our software addresses the workflow, analysis and optimization needs of professional search marketers, helping them to save time and improve financial performance.
Marin’s Client Services organization is responsible for “on-boarding’ of client prospects as well as ongoing customer support. Marin continues to build out its Client Services organization to support substantial customer growth. Our current needs are for individuals with technical skills and search marketing industry skills to be applied in on boarding and supporting Marin’s customers.
Responsibilities:
Marin’s Client Services associates support our “on-boarding” process which features full integration with Marin Search Marketer during our free, fully functioning, 30-day trial. The on-boarding process requires Client Services associates to work directly with our prospects to understand their website environments and how they’ve currently integrated paid search. This knowledge is then used to provide seamless integration of Marin into a prospect’s environment, addressing tracking and revenue capture.
Marin also is currently building out its Client Services portal which serves as the foundation of Marin’s customer support network. Client Services technical associates will be expected to contribute to the ongoing development and support of this resource.
• Develop and sustain knowledge of Marin Software’s offerings and associated technologies
• Provide feedback to improve Client Services
• Reports to Director of Client Services
Qualifications:
Required Skills/Experience:
• One or more years of Web-Based programming (PHP5, Java)
• Strong understanding of URLs, URL Encoding, and parameter passing
• Coding Javascript, HTML, CSS2
• Relational databases/SQL queries (MySQL preferred)
• Microsoft Excel formulas and macro language
• Strong written and verbal communications skills
• Understanding of software development principles
• Understanding of website analytics tools
• Strong computer skills, including Salesforce.com, Microsoft Word, Power Point
• Ability to work in a fast paced, team environment
Additional Relevant Experience (Not Required but a Plus)
• Search Marketing (Running PPC Campaigns in Google, AdWord, and Yahoo!)
• SalesForce (APEX APIs)
• Affiliate Marketing
Compensation:
Full-time salaried position with incentive performance component -- compensation dependent on prior experience. Position includes equity participation and comprehensive benefits (healthcare, vision and dental).
This is an onsite position at Marin’s headquarters in the Financial District in Downtown San Francisco.
Contract-to-hire applicants are OK. Marin Software is an equal opportunity employer and is committed to a diverse workplace.
To apply, please send a copy of your resume with "Client Services Technical Associate" in subject line to: careers@marinsoftware.com
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