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Professional Services Manager (Project Manager)
San Francisco
Marin Software provides a browser-based, enterprise-class paid search management application for advertisers and agencies. Designed for those who are spending at least $100,000 monthly on paid search, Marin Search Marketer® addresses the workflow, analysis, and optimization needs for large-scale SEM campaigns, saving time and improving financial performance. Over 180 customers collectively manage in excess of $1 billion of annual search spend via Marin's application. Customers include University of Phoenix, Neo@Ogilvy, Razorfish, Reply! and ZipRealty. Marin is backed by Amicus Capital, Benchmark Capital, DAG Ventures and Focus Ventures.
Description
Marin’s Professional Services team is responsible for onboarding new customers onto the Marin platform quickly and accurately. The work requires commercial and technical skills in a highly visible phase of Marin’s relationship with new customers. Every member of the Professional Services team contributes knowledge and best-practices back to the rest of the organization, helping Marin reinforce its reputation for industry leadership and quality.
The Professional Services Manager/Project Manager is responsible for ensuring the successful onboarding of a customer onto Marin’s market leading Search Marketing (SAAS) platform. This is considered a leadership role within the company although there may not be any direct reports. This is also a hands-on role wherein the candidate is expected to assist with various tasks/activities during the onboarding process.
Responsibilities
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Understands Customer Goals and Objectives and aligns them with Marin’s objectives |
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Acts as liaison to the Customer, participating in the translation of business goals and objectives to project plans and requirements. |
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Acts as the primary customer interface during onboarding – works with the customer to ensure they complete their tasks on time |
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Manages Customer and sets appropriate expectations related to onboarding process, methodology and timeline |
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Manages relationships at all levels of the customer ranging from search marketers to senior executives |
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Working closely with the Account Executive (Marin’s sales resource), acts as the customer’s voice internally to Marin |
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Creates and manages the Statement of Work (SOW) and other documentation (e.g. Requirements, architecture, functional/technical specifications, test plan, training plan, transition plan, etc.) needed to successfully onboard customer and handoff to Client Services/Support group |
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Perform solution testing as required and verify data accuracy |
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Applies project management methodologies, develops project plans and estimates project life spans. |
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Manages scope and project plan for onboarding with status reporting to Customer and Management. |
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Manages virtual teams consisting of several resources with expertise across different disciplines, to ensure successful onboardings of multiple customers with varying degrees of complexity and relatively short implementation timelines (weeks instead of months) |
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Coordinates activities among involved staff. Plans and manages the critical path of multiple projects |
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Manages Issues and escalates as needed to Marin Management, and other groups including Operations, Product Management, Engineering, etc. |
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Upon successful onboarding, transitions customer to Client Services group for ongoing maintenance and support. |
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Works closely with Senior Management to ensure the customer is positioned for long term success. |
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Assists with onboarding activities as needed to ensure deadlines are being met |
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Assists in resource training and performance evaluations |
Qualifications
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Bachelor’s Degree required |
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3+ years experience in managing multiple high visibility web, ERP, or CRM-type projects from requirements to deployment |
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Knowledge of HTML, XML, PHP, Java, and other web technologies |
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Experience with Project Management tools such as Microsoft Project |
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Proficient with Microsoft Office applications (Excel, Word, Powerpoint) |
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Excellent communications, problem-solving and decision making skills. |
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Skilled at multitasking, can juggle competing priorities making sound business decisions based on goals and objectives. |
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Ability to engage the support of others to achieve project goals and objectives. |
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Ability to work independently and interfacing with other lines of business, developers and QA. |
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Ability to be a driver and meet all milestones. |
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Ability to break down project phases into technical tasks and sub-tasks to delegate to appropriate development personnel. |
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Strong written, verbal, and presentation skills. |
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Comfortable working in a fast paced, team environment. |
Pluses
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PMP certification (Project Management Professional) |
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Experience managing data conversion/transformation projects |
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Knowledge of digital marketing especially paid search, search engine optimization, or performance marketing as well as revenue tracking tools such as DART, ATLAS, Google Analytics, Core Metrics, Omniture, etc. |
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Experience with SQL querying and relational databases such as SQL Server, MySQL, Oracle. |
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Knowledge of enterprise application development from understanding underlying database design to developing for Marketing and data management systems such as search engine marketing (SEM). |
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Experience with ETL tools such as Microsoft SSIS, Informatica, etc. |
Compensation
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Compensation dependent on skills and prior experience. Position includes equity participation and comprehensive benefits (healthcare, vision, dental, stocked kitchen, and commuting allowance). |
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This is an onsite position at Marin’s headquarters in the Financial District in Downtown San Francisco. We are one block from the Embarcadero BART/Muni stop. |
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Contract-to-hire applicants are OK. Marin Software is an equal opportunity employer and is committed to a diverse workplace. |
To apply, please send a copy of your resume with "Professional Services Project Manager" in subject line to: careers@marinsoftware.com
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