 |
|
Professional Services Solution Architect
San Francisco
Marin Software provides a browser-based, enterprise-class paid search management application for advertisers and agencies. Designed for those who are spending at least $100,000 monthly on paid search, Marin Search Marketer® addresses the workflow, analysis, and optimization needs for large-scale SEM campaigns, saving time and improving financial performance. Over 180 customers collectively manage in excess of $1 billion of annual search spend via Marin's application. Customers include University of Phoenix, Neo@Ogilvy, Razorfish, Reply! and ZipRealty. Marin is backed by Amicus Capital, Benchmark Capital, DAG Ventures and Focus Ventures.
Description
Marin's Professional Services team is responsible for onboarding new customers onto the Marin platform quickly and accurately. The work requires commercial and technical skills in a highly visible phase of Marin's relationship with new customers. Every member of the Professional Services team contributes knowledge and best-practices back to the rest of the organization, helping Marin reinforce its reputation for industry leadership and quality.
The Professional Services Solution Architect plays a key role in ensuring the successful onboarding of a customer onto Marin's market leading Search Marketing (SAAS) platform. This position combines customer communication skills at a critical step in the sales process with the technology skills necessary to author and implement the onboarding plan. This is an individual
Responsibilities
| • |
Understand the customer goals, requirements, and current and planned marketing operations context, including website architecture, tracking techniques, URL structures, and more |
| • |
Understand Marin's different integration options. Map to the requirements above to create the integration strategy for that customer |
| • |
Based on primary customer research, and in keeping with Marin's best practices, work with the Project Manager to author a "Statement of Work" (SOW) document specific to that customer |
| • |
Work with other resources with expertise across different disciplines to ensure successful onboardings of multiple customers with varying degrees of complexity and relatively short implementation timelines |
| • |
Work with Marin sales and the customer directly to prepare for and lead the "Scoping" call to better understand the customer's integration requirements. This is a key activity near the end of the pre-sales process. |
| • |
Potentially, serve in a project manager capacity for simple-medium complexity onboarding projects. |
| • |
Drive the development and documentation of additional SOW snippets to be used in subsequent SOWs. |
| • |
Develop and unit-test simple scripts or code to implement custom integration work (data conversions/transformations) for specific customers. |
| • |
Perform solution testing as required and verify data accuracy |
| • |
Initiate and manage cross-departmental communication to resolve any integration-related questions and issues. Report on project progress |
| • |
Serve as a conduit of integration-related product features to the product team for roadmap consideration |
| • |
Define custom integration / reporting requirements |
| • |
Manage Issues and escalate as needed to the Project Manager, and other groups including Operations, Product Management, Engineering, etc. |
| • |
Analyze opportunities for product enhancements. Help prioritize and drive those enhancements into the Marin product set via the product team. |
| • |
Upon successful onboarding, helps develop a plan to transition customer to Client Services group for ongoing maintenance and support. |
| • |
Works closely with the Project Manager to ensure the customer is positioned for long term success. |
Qualifications
| • |
Knowledge of digital marketing especially paid search, search engine optimization, or performance marketing as well as revenue tracking tools such as DART, ATLAS, Google Analytics, Core Metrics, Omniture, etc. |
| • |
Bachelor's Degree required, preferably in a quantitative discipline |
| • |
3+ years experience implementing , web, ERP or CRM projects with knowledge of HTML, XML, PHP, Java/.net, and other web technologies |
| • |
Experience with SQL querying and relational databases such as SQL Server, MySQL, Oracle. |
| • |
Demonstrable Excel skills and experience at an advanced technical level |
| • |
Analytical / quantitative work experience |
| • |
Excellent communications, problem-solving and decision making skills. |
| • |
Skilled at multi-tasking, can juggle competing priorities while making sound business decisions based on goals and objectives. |
| • |
Ability to engage the support of others to achieve project goals and objectives. |
| • |
Ability to work independently and interfacing with other lines of business, developers and QA. |
| • |
Ability to be a driver and meet all milestones. |
| • |
Ability to break down project phases into technical tasks and sub-tasks to delegate to appropriate development personnel. |
| • |
Strong written, verbal, and presentation skills. |
| • |
Attention to detail; clear, logical thinking |
| • |
Comfortable working in a fast paced, team environment |
Plusses
| • |
Experience with data conversion/transformation projects |
| • |
Knowledge of enterprise application development from understanding underlying database design to developing for Marketing and data management systems such as search engine marketing (SEM). |
| • |
Experience with ETL tools such as Microsoft SSIS, Informatica, etc. |
Compensation
| • |
Compensation dependent on skills and prior experience. Position includes: equity participation; Marin will pay 100% comprehensive benefits (healthcare, vision, dental, stocked kitchen and commuting allowance); 50% reimbursement of commute cost; Generous PTO and more company perks. |
| • |
This is an onsite position at Marin's headquarters in the Financial District in Downtown San Francisco. We are one block from the Embarcadero BART/Muni stop. |
| • |
Contract-to-hire applicants are OK. Marin Software is an equal opportunity employer and is committed to a diverse workplace. |
To apply, please send a copy of your resume with "Professional Services Solution Architect - SF" in subject line to: careers@marinsoftware.com
|
|
