Senior Client Service Manager
San Francisco

Looking for the opportunity to work at the fastest growing software-as-a-service company in the bay area?

Marketing organizations spend over $26 billion dollars annually on paid search advertising across Google, Yahoo!, and Bing. Marin Software provides marketing organizations with the insight, efficiencies, and optimization tools necessary to manage mission critical paid search programs. As the largest and fastest growing provider of applications for paid search marketing, a career with Marin Software allows you to not only work with a leader in digital marketing, but also contribute from day one as a member of a high-impact organization.

The Client Services Manager is responsible for providing day-to-day account management, technical support and training to agency and advertiser clients across the US. Responsibilities will include the following:

• Ensure proper implementation of Marin's paid search management application in the client's environment.
• Deliver world-class customer service and technical support.
• Gather customer feedback and work with the product development team to ensure customers requirements are prioritized on the product development roadmap.
• Monitor training needs and deliver training seminars and webinars to ensure adoption of relevant product features.
• Troubleshoot and resolve any application issues working in collaboration with the technical operations team.
• Report any identified application bugs or product deficiencies to the Operations or Product departments, respectively, as appropriate.
• Identify new revenue opportunities, grow client business and maximize client retention.

Qualifications and Experience:
• Bachelor of Science degree or equivalent
• Minimum 2 years Search Marketing experience (running PPC campaigns on Google, Yahoo! and MSN)
• Strong understanding of URLs, URL encoding, and parameter passing
• Experience with at least 2 major website analytics tools
• Experience with Microsoft Excel formulas and macro language
• Good understanding of Javascript and HTML
• Familiarity with relational databases and SQL queries (MySQL preferred)
• Demonstrated proficiency in technical and customer-facing situations
• Ability to quickly learn and apply new information in customer-facing scenarios
• Ability to successfully interact with both non-technical customers and technical support staff at customer organizations
• Strong written and verbal communications skills
• Fluency in English and a second European language is highly desirable
• Must be independent, self-motivated and success-driven, yet willing to work within a team environment
• Must be able to prioritize workload and manage staff effectively under pressure

Compensation:
Full-time salaried position – compensation dependent on prior experience; Marin pays market-leading compensation for top performers. Position includes equity participation. Marin pays for 100% of comprehensive benefits (healthcare, vision, dental) for you, a spouse and dependents! In addition Marin will pay for 50%commute cost.

This is an onsite position at Marin Software's headquarters in San Francisco's financial district (2 blocks from BART). Marin Software is an equal opportunity employer and is committed to a diverse workplace.

To apply, please send a copy of your resume with "Senior Client Service Manager" in subject line to: careers@marinsoftware.com