Paid search is best known for its ability to leverage search intent to drive highly measurable direct response marketing. Paid search, however, transmits a number of extra benefits that not all marketers take into account.
In this post, I explore three areas where paid search can drive value, even if your main goal marketing goal for this channel is driving direct response.
Increased Store Visits
Research shows that over 88% of shopper’s do research online before making a purchase. With only 9% of all purchases being made online, it’s clear that digital media is driving offline transactions.
The Store Visits metric in AdWords estimates the uplift paid search has on visits to retailer’s stores. This metric is calculated based on aggregated, anonymised data from a sample set of users that have turned on Location History. The data is then extrapolated to represent the broader population and only reported if it reaches a strict confidence level. Google claims that retailers are seeing, on average, that paid search drives four store visits for every one online conversion .
Building trust online is extremely valuable. All things being equal trusted advertisers will see more traffic and higher conversion rates then their competitors. Paid search ads offer a number of features that are designed to help build user confidence in the advertiser, such as these:
Review extensions allow advertisers to share positive write-ups, awards, or third-party rankings with potential customers in an additional line of text beneath your ads. The more respected the website, journal, or publication the higher value this extension is likely to bring.
Consumer ratings highlight industry-specific ratings based on consumer surveys. One or more of your best ratings will be presented below the text of your search ads together with a link to additional ratings. These ad extensions help increase trust with the power of consumer opinion.
Seller ratings are an automated extension that lets people know which advertisers are highly rated for quality service. Seller ratings are gathered from reputable sources that aggregate business reviews. Good seller ratings help build trust for your brand.
Search advertising will have an incremental effect on an advertisers branding. Seeing a brand at the top of the search results page (SERP) can have a sizable uplift in top-of-mind awareness. Paid search is also well placed to increase brand awareness amongst consumers showing high intent to purchase.
Studies have shown that on average search ads seen in position 1 will have an 80% lift in consumers top-of-mind awareness. Although paid search is not seen as a branding channel, appearing at the top of a Google or Bing SERP will transmit branding value.
Paid search may be known best for driving direct response but there is little doubt it affects other areas in the marketing ecosystem as well. Being able to measure and optimise beyond direct response will allow markers to credit paid search with more than just the direct response it drives.