We continue to get closer and closer to the busiest time of year for e-commerce businesses and the most festive for online consumer traffic. Our teams at Marin Software have even more tips and tricks for making sure you’re amply prepared.
To help you prepare your accounts for the holidays and top your competitors, we've put together five key action points you can start to implement today, directly in Marin.
1. Identify Your Target Audience and Determine Key Dates
There are several holidays between November and January. However, not every holiday is relevant to your customers – so, it’s important to focus and prepare for the dates and audiences that matter.
First, identify your customers. Are they discount shoppers looking for online bargains? Or shoppers looking for that special present for a loved one? Depending on what’s relevant to your business, bucket your strategy into interest-based audiences. For example:
- Bargain hunters
- Gift buyers
- Cultural purchasers
- Event purchasers
Next, plot the dates that could influence them to search and purchase online. Here’s a short list of eight dates that have the most impact on consumer behavior, and who the holiday appeals to most. Be sure to add these dates to your calendar!
- Black Friday, 27th Nov: Bargain hunters
- Cyber Monday, 30th Nov: Bargain hunters
- Hanukkah, 6th Dec – 14th Dec: Gift buyers
- Christmas, 25th Dec: Gift buyers
- Kwanzaa, 26 Dec – Jan 1: Cultural purchasers
- Boxing Day, 26th Dec: Bargain hunters
- New Year’s Day, 1st Jan: Event purchasers
- January sales, 1st Jan – 31st Jan: Bargain hunters
Review your target audience - will any of these dates affect their purchasing decision? In some cases, people might be interested in a holiday just to benefit from the special promotions that come with it. Instead of including the holiday name in your copy, try organizing by interest. To increase CTRs, tailor your creatives to match the holiday that appeals to your customers.
2. Implement Scheduled Actions
Creating ad copy for every holiday can become difficult to manage. Having a Christmas creative active on New Year’s Day can reflect poorly on your company. It’s important that a mechanism is in place to prevent this from happening.
Scheduled Actions in Marin enables you to schedule campaigns, groups, and creatives at a specified date and time. So, if you’re planning on ringing in the New Year on a beach in Mauritania, you can schedule your seasonal campaigns in advance and let Marin pause and activate them while you’re out of the office.
3. Use Ad Extensions
The top positions for your main keywords are prime real estate. With your competitors throwing compelling ad copy and offers into the ring, competition can be fierce. Just your presence alone in the top spot is not always enough.
To expand the size of your creatives and improve visibility, add Ad Extensions to them. This can increase CTR and brand awareness.
Leverage from your existing creatives’ quality score and add Ad Extensions to:
- Sitelinks: Drive customers to holiday promotion pages
- Location Extensions: Show your holiday opening and closing times
- Call Out Extensions: Add a non-clickable festive message or promote an offer like ‘Free Shipping’
4. Exclude Dates from Bidding
Excluding dates from bidding allows you to leave out cost and conversion data for specified dates and date ranges. This is useful during seasonal periods where accounts experience unusual performance, which can skew bid calculations.
If the data is not a true reflection of normal performance, bids will be calculated based on this inaccurate data. To prevent this, exclude the relevant dates.
Your additional holiday marketing efforts will very likely attract new visitors to your site. These new visitors may have gone to several sites before and after yours. With so many online holiday bright lights, it’s understandable how they could forget where they found that perfect product.
Use retargeting to help jog their memory, bringing them back to the original page where they first saw your offer. Whether you decide to use them or not, there’s no cost in building retargeting lists in AdWords and syncing them with Marin.
Each holiday attracts different search intent. Converting customers on Cyber Monday and Boxing Day could be listed as ‘Bargain hunters’, and customers converting on Christmas can be listed as ‘Gift Buyers’. Building retargeting lists around your target audience will enable you to promote offers across audiences through Display and Search.
We hope these tips get you well on your way to clinching the holiday gold. To learn more about how you can stand out this season, take a look at some of our recent content:
- Mastering Audience Segmentation This Holiday Season (blog post)
- Google and Bing Shopping Ads Report: Current Trends and What Lies Ahead (white paper)
- The Retailer’s Last-Minute Guide to Holiday Advertising on Facebook (white paper)
- Spruce Up Your Instagram Campaigns: 6 Tips for Fashion & Beauty Brands (blog post)
- The 7 Holiday Shopping Best Practices Every Retailer Needs to Know (webinar recording)