Conversion

Businesses are increasing marketing spending in a bid to stand out in highly competitive environments. As spend increases, executives and decision-makers must ensure that each dollar spent on marketing generates proportionate revenue for the business. 

Click-through rate (CTR) is a metric that is regularly used by businesses to analyze marketing performance and determine future marketing strategies. However, understanding of CTR remains woefully inadequate. Read on to learn what CTR is and how analyzing it can help businesses achieve short- and long-term marketing success. 

What is CTR?

Businesses often track how many users view and interact with a particular ad or social media post. CTR is the metric used to measure the percentage of viewers who click the link embedded in that ad or post. CTR is used to determine how well an ad, keyword, or social media post is performing

CTR can easily be calculated by dividing the number of clicks that each ad receives by the number of impressions or views the ad has and representing that number as a percentage. For example, if 10 people click on an ad that was viewed by 100 people, the CTR of that ad would be 10%. 

Companies can evaluate their CTR against the performance of other ads from the same industry. For example, ads from companies in arts and entertainment average a CTR of 10.67%, while ads for legal services experience an average CTR of 3.84%. Knowing how your industry typically performs helps put your performance metrics in the right context to evaluate them accurately and effectively. 

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What marketers must know before they can effectively analyze Click-Through Rate

Higher CTR does not necessarily mean positive marketing results

Results generated by marketing efforts may seem difficult to measure, quantify, or link to specific business results. However, this is often due to a misunderstanding of how each metric reveals specific insight into marketing performance. 

Marketers must have specific goals and must choose the right metrics to evaluate if these targets are being met. Marketers who focus heavily on conversions might use CTR to view how effectively each ad is being used to increase visibility—but CTR does not measure how many of those clicks lead to conversions. 

Keywords are valued differently depending on their ability to directly generate profits

Keywords play a major role in the CTR of an online ad. The right keywords can encourage more clicks, higher conversions, and better engagement with the ad. However, every keyword has a unique value within each industry depending on how effective they are in generating profits, so marketers must carefully evaluate how keywords are valued in their specific industry. 

Industry research showed that marketers typically use keyword rankings, organic traffic, and time spent on the page in conjunction with CTR to measure the value of each keyword. This information can then determine how much of the budget should be spent on each set of keywords and how frequently they should be used in marketing campaigns. 

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CTR must be analyzed through the lens of affordability and relevance

CTR can provide significant insight into marketing performance for digital marketers. However, it should always be analyzed with the specific financial needs of the campaign. Even if an ad converts a customer, the profit generated by the customer must be higher than the amount of money the marketer spent to get that click. 

3 Ways to achieve consistently positive business results in an increasingly saturated online space

Segment keywords into groups to enable improved Audience targeting and segmentation

Businesses can use many keywords across different marketing campaigns and channels to better reach a wider audience. Each of these channels must be properly evaluated to truly understand their importance to the company. Marketing spending on each channel must accurately reflect its importance to marketers and their audience. 

Park ‘N Fly, an offsite airport parking company, used keyword segmentation and optimized paid-search spending to double their CTR to 6% from 3% the previous year with the use of Marin Professional. Effectively analyzing CTR helped them optimize spending across 65 campaigns that used 2,000 keywords across multiple channels and platforms. 

Ensure consistency in messaging across ad text, marketing collaterals, and landing page copy

Once you’ve figured out how each keyword performs, it’s important to use the same keywords to reach that audience effectively across different channels. This also ensures that the marketing message is not diluted or forgotten when viewed on platforms that deviate from the language that was determined to be effective. This consistency has to extend beyond ads to marketing collateral such as email blasts, promotions, and landing page copy. 

Regularly analyze the links between keyword usage and business results with modern attribution analysis methods

The modern customer demands that companies learn their preferences quickly and expects communication that aligns with their values, beliefs, needs, and preferences. This means marketers must always have their finger on the pulse to learn when customer preferences have changed. Attribution analysis can help businesses understand if their keyword usage and ad language have kept up with changing customer behavior and the extent to which certain keywords are still relevant to existing marketing campaigns. 

Manage your  ads with insights from MarinOne

Marin’s online ad management software makes it easy for marketers to learn how their ads are performing and place that information in the right context. Analyzing the yield generated by each keyword, ad, copy, and product can help marketers optimize their ad spend in a way that maximizes conversions and sales. 

Learn more about MarinOne today. Get in touch with one of our experts to see how we can help you get the information and tools you need to increase the effectiveness of your marketing campaigns.

With Black Friday right around the corner, brands are looking for creative ways to stay ahead of their competition and steal momentum. During 2021’s holiday season, nearly 155 million consumers participated in Black Friday sales—and that was despite the ongoing pandemic and supply chain disruptions. Of those consumers, 66.5 million did their shopping in-store while 88 million made their purchases online. Online spending alone totaled $8.9 billion. In years to come, this growing trend of purchasing online is expected to hold strong. 

With Black Friday remaining one of the most popular shopping times of the year, businesses must do all they can to supercharge their marketing campaigns and get in front of customers. 

8 tips for building the perfect Black Friday ad campaign

Here are eight of the top ways to make a big impression on consumers. 

Choose your channels mindfully

Decide which channels are the most active and the best fit for your brand. Be wise about where you decide to place your ads and which type of ads you’ll use—for example, are you going to run Google display ads, in-app ads, or social media ads? Knowing the answers to these questions ahead of time allows you to create deals and ads suited to the audience of each target platform.

Prepare your ads early

Get in front of consumers before your competitors do! It’s never too early to plan your Black Friday campaign. Once you’ve chosen the channels you’ll use, prepare your ads. Broaden your appeal by reaching shoppers who are looking for early deals—and those who prefer to space out their purchases. You don’t want to lose out to competitors because you didn’t get in front of customers soon enough. According to a PR Newswire survey, 54% of shoppers begin their holiday spending as early as October. By publishing your ads early, you’ll also be able to adjust your strategies for Black Friday weekend because you’ll have time to figure out what’s resonating with customers—and what’s not. 

Personalize your ads

It’s been proven that personalization efforts go a long way. To leverage the power of personalization, consider using dynamic display ads to expand your reach. For a step-by-step guide, you can follow MarinOne’s tips on how to use display ads to make the most of your ad dollars and run a successful campaign. 

Offer discounts that are impossible to turn down

Provide deals consumers can’t find anywhere else. On Black Friday, you’ll want to give customers an offer they can’t resist. Make sure the discounts you give are deeper than what you offer year round. Customers aren’t just looking for any deal—they’re hunting for the offers that allow them to buy things that are normally out of their spending reach.

Leak deals as the holiday gets closer

Take advantage of social media, influencers, emails, and other communication channels to create teasers for your audience. Tempt your consumers early on with deals they can anticipate. Creating this kind of excitement will help you win consumer attention which will translate into faster sales for you. 

Maintain brand consistency

Make sure your brand creatives look similar. With familiarity across your Black Friday ads, your brand will be more recognizable and trustworthy to consumers. By taking this extra step, you’ll give your audience the confidence they need to close the deal. 

Create visually engaging designs

Create visuals that are hard to forget and don’t overlook the value of powerful visual effects. Creating memorable Black Friday ads is a crucial step in drafting your holiday marketing plan so you attract more traffic and boost sales. Step up to the challenge of creating something that really stands out. Choosing unique designs and vibrant colors can help impress your customers, winning them over with just one glance. When you make the extra effort, your consumers will remember you and keep coming back. To do this:

  • Get your point across with the right copy
  • Use imagery and colors consistent with your branding
  • Draw attention by using videos and animated graphics

Encourage shoppers to take action NOW

Make consumers excited to purchase products that benefit them. Creating a sense of urgency is one of the best ways to do this. You can make potential customers feel hyped about your brand an take action sooner by:

  • Adding deadlines
  • Using a countdown widget
  • Including emotional triggers in your ads through power words and color
  • Making them aware of how many products are left in stock
  • Using copy like “last chance,” “final discount,” “limited time,” and so on

The best Black Friday ads to take inspiration from

If you’re looking for some inspiration, here’s a roundup of some of the most noteworthy Black Friday campaigns that caught lots of attention.

IKEA: “Buyback Friday”

Consumers love brands that prioritize global issues like sustainability. As a brand that values sustainability, IKEA built it into its annual Black Friday campaign launch. They offered customers the opportunity to return used IKEA furniture in return for a credit voucher for up to 50% of the item’s value. After running the campaign in 27 countries, IKEA donated or recycled all the items that could not be resold. By celebrating Black Friday with genuine discounts, IKEA demonstrated a commitment to its brand values and also gave consumers a reason to make more purchases. In addition, loyalty program members were given an extra 20% off on vouchers used between November 19th and 29th, making them feel valued and also motivating them to engage with the campaign. 

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Bed Bath & Beyond 

With its fun Black Friday commercial, Bed Bath & Beyond can get inside the heads of its target customers. In this ad, when a shopper has trouble justifying her purchases, a reassuring sales clerk convinces her it’s “for the house.” While capturing the guilty pleasure of Black Friday shopping, this creatively genius video ad gives customers an easy “out,” encouraging them to buy the things they really want for themselves.  

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Google:  “#BlackOwnedFriday”

In its Black Friday campaign, Google chose to focus on a key social justice issue by supporting black-owned businesses. The brilliant campaign commercial they used cleverly included a Google search component, allowing viewers to search for Black-owned shops that were closest to them. With results specifically configured to promote relevant links and content, Black-owned stores received greater visibility. 

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Walmart: “#Unwrapthedeals”

In its out-of-the-box TikTok campaign, Walmart turned Black Friday sales into a gamified experience. By using a filter that allowed customers to “unwrap” deals, they created an element of surprise that kept consumers engaged. They also encouraged consumer participation by having TikTokers post their #Unwrapthedeals hashtag along with their challenges for everyone to see. Through its interactive campaign, Walmart broke all TikTok hashtag challenge benchmarks, gaining over 5.5 billion hashtag views in total. 

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Ray-Ban

Ray-Ban successfully got its customers excited not only by offering an unbeatable discount of 50%, but also by using a countdown clock. In addition to creatively advertising saving possibilities, they created a fun design to capture customers’ attention

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DECIEM: “Slowvember”

Instead of hosting a flash sale to encourage uninformed impulse buying, this Toronto-based umbrella company of skincare and makeup brands extended its discounts for the entire month of November. As part of a Black Friday campaign, they asked customers to approach their shopping differently and take their time. On the holiday itself, they shut down their brick-and-mortar stores and paused their website so consumers could “celebrate the beauty of slowing down.” 

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How MarinOne Can Help You Make This Black Friday Successful

For marketers and advertisers, Black Friday is one of the busiest times of the year. But with the right imaginative Black Friday ad campaign you can stand out amongst the fierce competition and get consumers flocking to your holiday deals.  

Whether you’re launching a campaign to increase revenue numbers, improve engagement, or cultivate interest in your brand, our tips will serve you well. Studying the top ads that ruled the internet will give you guidance on how to create your successful ad campaign.

If you’re looking to elevate your e-commerce marketing strategy, start with MarinOne’s platform to help you analyze, automate, and optimize those Black Friday ads. 

Ready to get started? Contact our team today.

The marketing world is constantly changing and developing with new tools and methods. Strategies that are effective today may not work next year, or even next month. What we know for certain is that successful marketing requires looking beyond the top of the funnel for customers who will stick around. Without retention, there is no growth. 

That’s why growth marketing is more important than ever. So, what is growth marketing all about? Learn why growth marketing is important, what its core components are, and five different ways to turbocharge your business with it. 

Growth marketing defined

Growth marketing is a spin on traditional marketing with additional digital layers such as A/B testing, SEO optimization, data-driven blog posts and email campaigns, and careful attention to each aspect of a user’s experience. Insights inform strategies that are quickly implemented to achieve sustainable and robust growth. Unlike traditional marketing, growth marketing prioritizes small hypotheses, fast experimentation, and rapid iteration over large, long-term campaigns.

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Why growth marketing matters

An average of 4 million businesses are opened every year, and over $297 billion is collectively spent on marketing expenditures. With those figures, it’s more important than ever to make your business stand out. To compete, it's crucial to have a growth marketing strategy. A strategy that is creative and compelling will:

  • Help improve customer acquisition rates and allow you to expand your loyal user base
  • Allow you to grow and scale your business rapidly
  • Enable you to maximize your marketing activities across many different channels
  • Provide you with insights into the full customer journey
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Core components of a growth marketing strategy

The primary focus of your marketing strategy should be based on metrics like retention rates, acquisition rates, conversion rates, and customer lifetime value. Some of the most frequently used tactics that growth marketers find successful include:

A/B testing

A/B testing can be used in a variety of formats, such as email marketing, landing pages, social media ads, and more, making it one of the primary tactics to be used in a strong growth marketing strategy. By deploying “A” or “B” tests, you can gain a better understanding of which content pieces are performing better. With better insights into how to engage your audience, you can optimize future campaigns and increase your likelihood of boosting conversion rates. 

Pro tip: Just because one test proves to be more effective with a particular audience segment doesn’t mean you should stop testing. Concentrate on customized segments and keep testing new content variations to understand which content resonates best. 

Cross-channel marketing

With cross-channel marketing, your focus should be on building a plan to extend customer reach. It can include push notifications, email marketing, direct mail, in-app messages, and other action-driven initiatives. The key is to know your audience’s preferences. When you incorporate your plan into your growth marketing strategy, zeroing in on communication preferences will help you build your campaigns accordingly. 

Pro tip: When you integrate multiple channels into your marketing plan, your audience can remain engaged from anywhere. Use contextual campaigns to help you gain a deeper understanding of your audience’s behavior across different platforms. 

Customer lifecycle

As part of your growth marketing strategy, be sure to pay close attention to the three critical life cycle stages: activation, nurture, and reactivation. You need to: 

  • Target your audience with introductory campaigns to build credibility
  • Nurture them to strengthen relationships through cross-channel marketing efforts
  • Re-engage them to drive retention and loyalty through post-purchase or win-back campaigns. 

Pro tip: Each customer will progress through the life cycle at their own pace. However, proactively accommodating users' changing needs will help you create more need-specific campaigns, setting you up for success. 

5 ways to turbocharge your business with growth marketing

Know your clients and competitors

To optimize your campaign, know your clients. Analyzing their data can often shed light on surprising insights such as discovering which leads have a higher likelihood of converting. It can also help you tailor communications to improve retention rates. 

While it’s important to analyze your client base, it’s equally important to determine what your competitors are doing. Seeing what works well (or doesn’t work at all) for them can give you insight into new marketing opportunities to test, too. 

Pro tip: To see what your competitors are doing well, use an online competitor analysis tool. To learn what media your clients consume or what terms they use when searching for your product, use the Google Keyword Planner and try client and industry surveys. 

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Optimize your content marketing

When done right, content marketing can create a lasting impact as part of your growth marketing strategy to help you generate new leads. Demonstrate your expertise in your field with articles, videos, and other sources that your potential customers are searching for. By optimizing your content around keywords your audience is looking for, you can boost the chances of them coming to you and staying. 

Pro tip: Be sure to plan, test, and analyze which content is working. When you determine which content is attracting the most attention, adjust your campaigns to ensure you improve results. 

Maximize your advertising

You’re probably already employing advertising as part of your marketing strategy — be it sponsored content, display advertising, remarketing, pay-per-click, social media ads, and so on. In most scenarios, real-time data is accessible, allowing you to closely monitor your ads’ performance. Dig into the data and follow growth marketing principles by planning, testing, tweaking, and repeating. 

Pro tip: By digging into that data, you will be able to identify insights that enable you to improve leading indicators over time. But to truly maximize your growth marketing efforts, don’t lose sight of the big picture. While data is important, stay focused on broad performance metrics (like sales and revenue) over time so you don’t repeat ineffective advertising moves. 

Prioritize your website

Optimizing your website is key to generating more leads. It’s important for communicating why prospective customers should choose you. If you haven’t already done so, advance your SEO strategy. Ultimately, your goal should be to funnel your clients to the action you want them to take. Additionally, your site’s aesthetics and user experience should be familiar for your target audience. 

Pro tip: Seeking advice on your SEO strategy is wise, since it’s a specialized technical area. You can also consider identifying CRO improvement opportunities by conducting A/B testing, individual user testing, qualitative research from focus groups, and client surveys. 

Make sure your customer service team is motivated

For growth marketing to be sustainable and successful, focus on the customer experience. Having quality service will help you build loyalty and turn consumers into brand advocates. Your products alone will not keep customers happy — they must be coupled with high-quality customer service. Make sure that all brand interactions leave your customers feeling satisfied and valued. If your customer service team isn’t motivated to give each person the "white glove" treatment, your customers probably won’t be coming back…which can make the colossal effort of attracting new users feel like a waste. As we said at the beginning of this article, growth marketing is nothing without a great retention strategy. 

Pro tip: To create a good customer service experience, collect customer feedback through surveys and ask for suggestions on how to improve. 

Scale Growth Efforts with MarinOne

With growth marketing comes countless tools, channels, platforms, and tactics. One thing is clear: growth marketing requires work, but the return makes it very worthwhile 

MarinOne has the tools you need to be a successful growth marketer and can help you focus on both testing and optimizing to boost engagement and provide a better customer experience. 

Ready to take your growth marketing to new heights? Contact one of our MarinOne experts today.

Recently Google announced that Performance Max campaigns would be a more significant part of the Google Ads platform and therefore a greater part of paid media strategies for marketers at large. Since then, many questions have been raised as to what exactly this campaign type is and how it differs from other campaigns. With that in mind, we’ve compiled a few of the most common concerns coming up for advertisers and best practices to deal with the changes below.

First of all, what are Performance Max campaigns?

Performance Max (PMax) means you can now buy Google Ads across the entire inventory of products from a single campaign, with expanded coverage across a myriad of different placement types, including:

  • YouTube
  • Display
  • Search
  • Discover
  • Gmail
  • Maps

PMax uses a mix of automation and machine learning to help advertisers reach their conversion goals with all of these placement types all within one campaign. Performance Max campaigns should complement keyword-based search campaigns, as well as boost performance across Google's less competitive advertising channels like Gmail and Display.

If paid media marketers invest wisely, this could bring in a whole new set of customers who are not as familiar with online shopping. Previously in Beta and compatible with Smart Shopping and Local campaigns, Performance Max will be a replacement for Performance Max Offline and Performance Max for Retail by the beginning of October 2022, meaning paid specialists need to make the pivot now.

How do Performance Max campaigns work?

Performance Max helps you drive performance based on your specified conversion goals, delivering more conversions and value by optimizing performance in real-time and across channels using Smart Bidding. Performance Max combines Google's automation technologies across bidding, budget optimization, audiences, creatives, attribution, and more. They're all empowered by your specific advertising objective (for example, if you have a CPA or ROAS target) and the creative assets, audience signals, and optional data feeds you provide.

“Performance Max puts your business goals front and center, and prioritizes these above other signals by inputting your specific conversion goals,” 

-Rodney Ip, Global Product Lead, Google Ads

Performance Max are goal-based campaigns, designed to deliver the value that matters most to you. So, to get started, you choose the goals that are necessary for you to reach your marketing objective. Then Google asks you to provide a series of inputs that help the AI tool get campaigns started. These inputs include:

  • Budget
  • Creative assets (like text, imagery, and video)
  • Geo-targets
  • Optional feeds such as: 
  • Google Merchant Center
  • Google My Business
  • Dynamic Ads Feed
  • Other Business Data Feeds
  • Audience Signals
  • First party / remarketing lists
  • Google Audiences / custom audiences

PMax campaigns are then able to take those inputs and invest your budget as effectively as possible, maintaining a core focus on the initial objective you set. Google’s automation goes to work finding the best potential customers and serving those customers the most relevant ad. Bidding and attribution technology then determine the most optimal bids to meet your goals. And of course, it’s all done in real time in the auction. 

Targeting technology, machine learning, and automated bidding all culminate to a campaign with the best possible ROI outcome. In fact, Google’s data thus far indicates Performance Max campaigns average a 13% lower cost per conversion than any other campaign to date. 

How to maximize the effectiveness of PMax campaigns

Because they leverage machine learning and automation to drive performance, Performance Max can leave advertisers feeling like they have given up some control over their campaigns. But there are still some levers you can pull to maximize your PMax campaigns. 

Audience Signals

Adding audience signals to your Performance Max campaigns enhances Google’s machine learning to help you reach the best customers. Google takes your audience data and looks at the audiences for signals to identify similar buyers likely to exhibit the same behaviors and interests. You can add audiences from:

  • Your first party data (customer lists, website visitors, remarketing lists, etc)
  • Custom segments based on search activity, websites visited and apps used
  • In-market customers with interests in products like yours
  • Demographics like age, income level, and family status

Google can then use the information you have provided to inform its targeting algorithms to find customers who are most likely to convert. This is a good way to help jumpstart your Performance Max campaigns and can also continue to inform throughout the lifecycle of the campaign, especially as your first party data changes over that time. 

Offline Conversions

Consider importing your offline conversions to help improve your PMax performance. By giving Google access to offline sales data in addition to your online digital attribution channels, you will give the algorithms a more comprehensive view of what’s working. 

The system can then interpret which leads have resulted in sales and also the assets being used in the ad groups that are ultimately driving conversions. Incorporating these valuable insights will help deliver the best content to the customers most likely to convert. 

MarinOne Engine + Performance Max Campaigns

The team at Marin has been hard at work updating the MarinOne Engine infrastructure which will deliver a powerful experience for advertisers. MarinOne Engine already powers MarinOne's newest and most advanced grids and enables new campaign types, more data, more flexible reporting, and enhanced processing for scalability.

MarinOne Engine will allow us to support additional campaign types from Google including Performance Max as well as local campaigns and additional data for video campaigns. 

As you start formulating your strategy for adding Performance Max to your digital campaigns, the marketing experts at Marin are here to help. Reach out today to schedule a demo and see how MarinOne’s advanced analytics, automation, and optimization tools can work for your Google Ads programs. 

Conversion rate is a crucial metric for digital marketers. It indicates how well your ads are working—since conversions are the main reason you're running ads in the first place. If your conversion rate is low, your advertising dollars are going to waste. But if it's high, you'll have much more money to spend on other marketing campaigns, like PPC. If you're running display ads and not seeing the results you want, it might be time to tweak your strategy. So, what exactly can you do to increase your digital ads’ conversion rates? 

In this article, we'll walk you through eight tips to help boost conversions so you can reach a larger audience and increase sales. Remember, there are no hard and fast rules when it comes to conversion optimization, but following these tips will help get you started on the right path!

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What is conversion rate and why is it important?

Conversion rate is a tricky concept. It's not as simple as measuring how many customers you get out of each ad. Instead, it's a measure of how many people who see your advertisement actually do what you want them to do, like download an ebook or make a purchase.

By increasing your conversion rate, you can make the most of your digital marketing budget and maximize your return on your investment. 

A high conversion rate is a result of:

  • A streamlined and appealing sales funnel
  • A well-designed website that is formatted effectively
  • A unique and compelling brand and proposition
  • An effective call-to-action

A low conversion rate means your website’s performance or design may be lacking.  This could be as a result of slow loading pages, forms that are broken, or content that doesn’t accurately convey the offer’s value. 

Through conversion rate optimization (CRO), you can allocate your PPC budget more efficiently and persuade prospects to take action. 

How to calculate your conversion rate

To calculate conversion rate, divide the total number of conversions by how many visitors clicked on your ad. To get the percentage, multiply that result by 100.

Leads Generated ÷ Website Traffic x 100 = Conversion Rate % 

This formula can be used for every conversion opportunity on your site. Count only the number of visitors on the web pages where the offer is listed. 

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8 tips for improving conversions

Identify your conversion goals

To optimize your conversion rates, create a robust conversion optimization plan. Consider what your prospective customers really want from you so you can make the conversion path as smooth as possible. Conversion goals help you optimize your advertising objectives more easily. With defined goals, you can also measure your marketing performance and set benchmarks for improvement. Clear objectives will lead to more successful campaigns. 

Make sure your landing page copy is clear and concise

There are a few ways to make your content more accessible and clear to readers:

  • Your landing page copy must be short, simple, and easy to understand. 
  • The tone should be conversational so it makes a natural connection between you and the reader, rather than sounding like an overly formal marketing pitch. 
  • If possible, use bullet points to highlight key benefits that would appeal to the specific type of customer who is visiting this page. 
  • Separate long lists into multiple sections so they don’t create readability issues when viewed all at once.

Create a sense of urgency to get customers to act now

“Accelerators” offer the extra push users sometimes need to convert. To increase conversions on short-lived deals and offers, use copy that provokes a sense of urgency such as “Limited time only,” “Last chance,” or “While supplies last.” As part of your ad creative, add direct call-to-action buttons to increase conversions. Offer limited-time discounts or free shipping for orders placed in the next 24 hours with no coupon code needed! This will help drive traffic and increase sales, especially for those final hours before major holidays. 

Add an interactive element like an online chat window or live demo for more engagement opportunities

By engaging customers with a live chat capability, you can increase both customer satisfaction and conversion rates. Live chat tools are perfect for consumers who are on the fence. This is one of the best ways to respond quickly when a customer has a question about your product or service, which can lead to increased sales

Offer content upgrades that are relevant to people who have already converted

If someone has bought a product, they might be interested in learning more about the topic or how to get even more value from the purchase. If someone has signed up for your email newsletter, they're probably interested in staying up-to-date on new products and promotions. Content upgrades can include: 

  • More information on the same topic
  • A free trial of a paid service
  • A coupon code for a discount on future purchases
  • A digital download

Use social proof such as testimonials from other satisfied customers

Social proof is a powerful persuasion tool that we've all seen in action—and reviews are one of the most instrumental forms:  89% of consumers read reviews before making a purchase. Social proof builds trust and when your customers have established trust in your brand, they’re more likely to convert. Here are some tips:

  • Build  a strong online presence 
  • Incorporate social proof into your digital ads by including links to where others have left reviews
  • Include testimonials from happy customers 

Reading reviews and testimonials puts consumers at ease. If it’s not apparent that your customers have faith in your product or enjoyed using it, your conversion rate will likely suffer. 

Create a FAQ page so customers can find answers quickly and easily

Include a search button on each landing page where a customer can type in their question or issue so a link to the answer appears at the top of the page for them. Next, make sure you include links to the FAQ page from both your homepage and contact page, or wherever else is relevant. This ensures that anyone who uses Google to research your business before clicking on one of your ads will be able to find this valuable resource immediately after landing on one of these pages. 

Surround buttons with lots of negative space

When your button stands out from its background, it becomes more obvious and easier for users to spot when they're scrolling through pages of content or shopping carts filled with products. This means that more people are likely to click on the button than if it was surrounded by other things like photos and logos, which can make buttons less visually prominent or harder to see.

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Get started improving your conversion rate today

There's no doubt that digital advertising is one of the fastest-growing industries in the world. In fact, display ad spending is projected to increase by 20.9% in 2022 alone. So if you're looking for a new way to increase conversions and improve your bottom line, MarinOne can help. 

Knowing how to improve the conversion rate of your digital ads is critically important to the growth and development of your business. With MarinOne, you can create, manage, and measure your digital ads so you can gain insights into what's working and what's not, allowing you to make adjustments that improve your results. MarionOne’s automation tool enables you to track ad metrics and conversions automatically. 

Learn more about MarinOne’s ad automation tools. Or reach out to one of our MarinOne experts today to schedule a demo.

As most performance marketers will tell you, knowing your audience and how they interact with your brand is crucial to help you measure and optimize your campaigns. While advertisers used to rely on guesswork in devising strategies to reach more prospects, they can now confidently make informed decisions based on real-time data, thanks to tracking pixels.

Tracking pixels are crucial when you’re thinking about campaign planning, targeting, and optimization. Although pixels are simply small snippets of code on the backend of your website, they have the power to transform your entire marketing strategy. In this article, we’ll break down the basics of pixel tracking, how it works, the different types, and how you can start using pixels properly for any kind of marketing campaign. 

What is a tracking pixel?

Simply put, a tracking pixel is an HTML code snippet embedded in a site or email. Although it’s a nearly invisible component of the site, it contains a tag that tracks user behavior—things like the pages they’ve visited, the actions they’ve taken, and their purchasing history. This is powerful because it can capture important information that reveals consumer interactions with advertising and other marketing efforts. 

How does a tracking pixel work?

  • A pixel code is added to your site’s HTML code or email.
  • A user’s browser processes the HTML code when they visit your website.
  • The browser then follows the link stored in the code and opens the graphic. 
  • The server registers this activity within its log files.
  • The data is then available to analyze.
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What are the different types of tracking pixels?

There are a few different types of tracking pixels: 

  • Conversion pixels focus on what happens once your targeted audience interacts with your ads. They inform you of the products customers added to their cart, which contact forms they completed and submitted, and what they bought, among other things.
  • Impression pixels measure the number of times an ad unit displays on a customer’s screen. The goal of these pixels is to provide you with a precise number of impressions that have been served so you can determine whether an ad is successful.
  • Retargeting pixels track the behavior of your site’s previous visitors so you can tailor ads to suit their particular interests.
  • Click tracking pixels allow you to see the exact number of clicks on your URL, email links, ads, or text links, which helps you understand which sites are generating the most clicks

What’s the difference between a pixel, a cookie, and a tag?

We could spend a great deal of time on the distinction between various types of tracking codes. For those just trying to get a basic understanding, however, here’s a brief overview.

  • Pixels allow you to follow users on all their devices, linking marketing efforts across your mobile ads and website. Because they don’t rely on an individual’s browser, users can’t disable them. Pixels are useful for tracking conversions on your landing pages, partner sites, and even affiliate networks.
  • Cookies, on the other hand, are saved in a user’s browser. Unlike pixels, users can disable, block, or clear cookies as they choose. Cookies are most commonly used to create an easier login experience and also for adding multiple items to a visitor’s cart for a single checkout.
  • Tags are often used interchangeably with pixels. Defined loosely, tags are the keywords that describe elements on a page and all their attributes.

While all three are different, they are all used to capture user information so you can deliver a more customized web experience for your site’s visitors. 

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When I am planning a new campaign, which things should I pixel?

  • Key landing pages: Adding a pixel to key landing pages such as a “contact us” page can make a difference to your conversion lifecycle. 
  • Home page: A pixel here will help you figure out which visitors are coming to your site. 
  • View product: This pixel will help give you insight into who is looking at your products but not actually purchasing them. 
  • Add to cart: Adding a pixel further down the funnel at the “add to cart” phase of the lifecycle is intended to track your high buying potential audience. 
  • Lead forms: Placing a pixel on the start button of your lead form will help you determine the percentage of users who complete the form. You can also add one to the confirmation page. This pixel placement will also help you understand any upper funnel interaction from your campaign or different tactics. 

Helpful tips 

Before getting started, here are some helpful tips to consider.

  • Be intentional. Be selective with your pixel usage. You don’t need to attach a pixel to every single web page. Rather than casting a wide net with your tracking data, work on refining your focus, which will result in more accurate user data. Quality over quantity is key here. 
  • Track pixel frequencies cautiously. They can make your site slower—and slow load times will make users more likely to leave. Keep in mind that users can’t see a tracking pixel, so if it’s the last item to load on a page, that’s quite okay.
  • Don’t lose sight of your targeted campaigns. Stay focused on your target audience. Don’t waste tracking pixels on demographics you’re not aiming for.
  • Respect users’ privacy. While you may not like the idea of users opting out of tracking, respect their choice. Even though you have good intentions, some users prefer that their movements go unwatched. 
  • Monitor ad performance. Identify which ads are resonating best with your audience. Tracking pixels can help determine which ads perform well so you can create content that your audience responds to and optimize your online ad spend. 
  • Use a platform that provides detailed reports. To track your marketing performance and analyze information such as digital ad impressions, email responses, social media conversion rates, and other types of activity related to your campaign, choose a platform that can do it all for you. Eliminating the guesswork from your tracking pixel strategy will enable you to see real-time results and also allows you to make adjustments quickly. 
  • Set up tracking parameters. Implementing tracking parameters can help you discover which channels are producing high conversion rates, which campaigns are successful, which creatives are performing well, and much more. 

Ready to get started with pixel tracking?

MarinOne can help. Our Marin Tracker is a conversion tracking solution with optimization tools built into its platform to give you a better understanding of your buying cycle.

We help you make data-driven marketing decisions by unifying your campaign data with sales outcomes and machine learning. Our tracker makes it easy for you to measure your revenue impact from all of your digital marketing efforts. 

Save time managing tracking codes so you can spend more time on what matters most—driving your campaigns with rich insights.

Tracking pixels can give you the edge you need if you’re ready to take your online advertising or latest campaign to the next level. Get in touch with one of our experts about how we can help you set up, plan, execute, and optimize your campaigns.

Online grocery delivery has grown exponentially since the start of the pandemic and retailers are fighting to secure their place in the online shopping world. Retail advertisers are eager to get in front of hungry customers at the moment of purchase and have discovered that Instacart is one of the best ways to do that. 

Since 2020, Instacart has experienced a 500% increase in order volume. To keep up with this escalating traffic volume and successfully reach customers, advertisers are quickly realizing that they need to spruce up their e-grocery advertising campaigns. 

In this guide, we’ll explain the basics of Instacart advertising and explore Instacart ad inventory and the different ad types to help you find out which is right for you. We’ll also look at various campaign structures and keyword strategies, your bidding options, and some advanced tactics for optimization. 

How To Determine If Instacart Advertising is Right for Your Brand

Instacart advertising is the perfect way to extend your brand’s presence into the digital world of e-grocery shopping. 

Instacart is designed to give shoppers what they want, when they want it. They can do so because they leverage a huge number of brick-and-mortar retailers. Instacart’s ability to help advertisers maximize brand reach and consumer awareness makes it a suitable option for brands of all sizes. 

With brands reporting very good ROAS, the platform’s advertising is destined to become even more crowded than it already is. Research shows that more than 45,000 stores participate on Instacart. 

The Basics of Instacart Advertising

Retailers can create “Featured Product ads” through Instacart’s grocery pick-up and delivery services. The purpose of the ads is to reach prospective buyers on Instacart who are using specific keywords while browsing. Featured Product ads are typically displayed in areas of high visibility across the platform and can appear in two different categories: Search or Non-Search Ads. 

  • Search Featured Ads or “Self-Serve” Ads

These ads appear in a shopper’s search results and are a powerful tool to help amplify your brand’s visibility. In fact, 40% of all clicks on search results are on the top 1 to 3 products that populate a results page. 

  • Non-Search Featured Ads

Unlike Feature Ads, Non-Search Ads pop up in various places on Instacart and are not restricted to specific search keywords. They commonly appear in one of four placements including the home page, your items, item details, or department. 

Campaign Structuring

Keywords and products on Instacart can be grouped in two different ways: 

  • Similarly-Priced Products

As its name indicates, this type of campaign structuring refers to grouping products together that fall into a particular price range. 

  • Like Products

These are products that share more than 70% of particular keywords. 

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Keyword Strategies

Understanding the differences that keywords can make will help you create effective Instacart ad campaigns.

  • Category Keywords

These keywords present a large opportunity for Instacart growth. Because Instacart has a low volume of advertisers, Cost Per Clicks will be lower than what you would get on Amazon. If shoppers purchase your item using these keywords, it’s likely that they will make repeat purchases via your item section. 

  • Branded Keywords

Typically, branded keywords have the highest ROAS and lowest CPC. However, when using branded keywords, it's wise to allocate only a small portion of your budget to them because you want to ensure that your ad spend remains incremental. 

  • Competitor Keywords

“Conquesting” or bidding and winning your competitors' keywords can be a tricky strategy. While your CPC for these keywords is always more than that for category keywords, it can be ineffective and costly, and can also result in low conversion rates. Competitor keywords are best suited for items that are frequently purchased since the lifetime value of a shopper can help offset the initial high cost of the bid. 

Bidding Options

With the platform’s second-price auctioning system, advertisers' Cost Per Click (CPC) will be $0.01 more than the next highest bidder whenever they win an auction. 

  • Keyword Override Bids

Specific keywords you want to target can be used when launching your campaign. To make sure you secure the most efficient bid price, you can make always-on optimizations yourself or by using a third-party service. 

  • Default CPC Bid

These bids can be used for non-keyword traffic or by Instacart for new keywords that were harvested automatically. 

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5 Advanced Tactics for Optimizing Instacart Ads

Instacart has revolutionized the way consumers buy groceries and it’s clear they aren’t going anywhere anytime soon. To ensure your campaigns are successful, consider using these suggested tactics:

  1. Consistently Update Product Details and Images

It’s crucial to ensure that your product inventory and your UPCs are accurate. Plan carefully and make sure products are in stock—Instacart will not promote products that are not.

  1. Separate Campaigns

When setting up your campaigns, apply paid search best practices. Dividing your campaigns by sub-brand or product category will make them easier to manage and optimize. You can also take it one step further and separate them by product type at the Ad Group level.

  1. Take Advantage of Your Instacart Ad Team

Instacart’s ad teams provide outstanding customer service to committed customers, with your brand’s success in mind. By joining forces, you can improve your Instacart presence. You can also utilize the platform’s reporting features and deep insights to help you make more informed buying decisions. 

  1. Focus on Relevancy

Use keywords that are relevant to your campaign and pay close attention to default keywords that Instacart may have added automatically. Keywords that are indirectly related do not perform as well. 

  1. Monitor and Test Frequently

Consistent monitoring is key to a successful campaign. When the campaign begins, gather as much data as you can and prioritize your budget. Run tests so you can see what’s working and what’s not so you can reallocate your budget quickly. 

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MarinOne Can Optimize Your Instacart Ads

With advanced automated bidding solutions and our powerful reporting, MarinOne can optimize your Instacart ads. Our platform works seamlessly with Instacart’s platform so your bidding strategies perform at their peak on each retail marketplace. Read about this in more detail here

Want to significantly improve the performance of your campaigns? We’ve got you covered. We make it easy by building out campaigns for you automatically, alerting you when there are changes in performance, and proactively identifying opportunities for you so you can achieve top results. To get started, simply connect your Instacart account.

Don't have an Instacart account or want to learn more about how we can help? Reach out to us at info@marinsoftware.com and one of our account representatives will be in touch.

There’s no denying the popularity of Amazon. Amazon is a major player in the world of ecommerce and one of the biggest online marketplaces. With over 300 million customers worldwide, 2.3 billion sellers on the platform, and over 100 new advertisers daily, competition is fierce. Countless brands battle for shoppers around the clock. In the race to be successful sellers, advertisers are aiming to win first place—or at least the best position when it comes to getting their products seen. The trick? Amazon bidding, with a combination of effective strategies to increase sales that will put you on top and set you apart from your biggest competitors. 

What is Amazon bidding?

Amazon bidding is an auction-based system that allows sellers to place bids for keywords or products with the goal of showing their ads to potential buyers. When a shopper clicks on their ads, an advertiser pays for the bid. This is known as cost-per-click (CPC) advertising.

How does Amazon bidding work?

Amazon has access to a vast amount of data that helps them calculate the probability of a shopper clicking your ad and converting.

  • When creating Amazon pay-per-click (PPC) campaigns, advertisers bid on specific keywords that could make their product appear when a buyer searches for that word.
  • Buyers type search terms in the search bar and scroll through the search result pages driven by the keywords selected by sellers. 
  • Winning the keyword primarily depends on a combination of a seller's bid, the relevance of their product, and the quality of their product listing.
  • If you win the bidding auction, Amazon’s PPC algorithm uses a Second-Price Auction, resulting in your winning bid being lower than your original bid. 
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3 Amazon bidding strategies

Amazon Dynamic Bids, down only

Amazon reduces bids by up to 100% if a click is unlikely to result in a sale and is less likely to convert. This option is automatically applied by default to all existing campaigns. 

When to use it: This is a good option for a profit-driven strategy. Dynamic bids help you preserve ad spend for conversions that are unlikely and help to ensure that you don’t overspend on advertising.

Amazon Dynamic Bids, up and down

For first-page search result placement, Amazon raises bids by up to 100% if a click is more likely to convert. It increases bids by 50% for all other placements, and will reduce a bid by up to 100% if a click is less likely to convert.

When to use it: This option is recommended if bids happen to be highly variable in your market because up and down dynamic bids are more flexible. Up and down are perfect for existing campaigns that are well-optimized. 

Fixed bids

Amazon will not dynamically adjust a bid based on the likelihood of a conversion.

When to use it: Fixed bids are great for an impression strategy and are ideal for raising brand awareness. Using this strategy, however, will most likely cause you to overpay for a good amount of your clicks. Why? With fixed bids, Amazon applies your bid to every single placement—regardless of the likelihood of conversion. The silver lining is that they allow you to exercise complete control of your sponsored ad campaign budget.

How to calculate the optimal bid

To calculate the optimal bid, use the formula below.

  • Bid = Max. CPC = Avg. Order Value x Conversion Rate x ACOS Target
  • Alternatively, the equation can be understood as:

Bid = Max. CPC = (Ad Sales / Ad Orders) x (Ad Orders / Ad Clicks) x (Ad Spend / Ad Sales)

  • Additionally, the formula can be simplified like so:

Bid = Max. CPC = (Ad Sales / Ad Clicks) x (Ad Spend / Ad Sales)

While these formulas are there to help you with the Amazon bidding process, the goal is to maximize your profit while simultaneously decreasing your spend. 

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4 tips to increase sales

Fine-tune keywords

Keywords influence the chance of conversion and the amount you need to bid. They are key to determining the search results that your campaign will target. To identify the most profitable and relevant keywords, consider using an Amazon keyword tool or reverse ASIN search. 

Improve your product listing

If your listing is impressive, attractive, and enticing enough to draw a potential customer’s attention, a click is more likely to result in a conversion. Make sure to use clear and informative descriptions, include high-resolution photos, and improve your Amazon feedback rating. 

Get on Amazon Prime

Shoppers like it when their Amazon products arrive as quickly as possible. There’s no doubt that Amazon’s same-day or next-day deliveries are a huge appeal for customers —especially when there is no extra charge for it. In fact, 83% of shoppers favor free delivery so much so that more than half (54%) of them will abandon their carts if they have to pay a delivery fee. Take part in Amazon’s fast shipping program by getting the blue Prime badge or by qualifying for Amazon Prime via Seller Fulfilled Prime or FBA. 

Follow an advertising strategy

Determine the outcome you’re trying to achieve in order to decide which bidding method is best for your campaign. Develop a strategy so you commit to your goals by selecting the bid that’s most appropriate. 

Amazon Bidding Key Takeaways

Amazon bidding is a big determinant in the success or failure of your Amazon campaign advertising efforts. Regardless of how much target-marketing research you conduct, it’s still a challenge to truly know what shoppers want and why. Amazon’s algorithm does a good job of analyzing and predicting success, so with a detailed understanding of how Amazon bidding works, you can still implement winning campaigns to ultimately achieve your business goals.

How MarinOne can help

Getting your products seen among millions of other Amazon sellers is no easy feat. 

If you're not yet up to speed with advertising on Amazon, MarinOne can help. Our automated bidding tool can be used to manage bids for Amazon Advertising accounts directly within the MarinOne platform. 

MarinOne also manages keyword-level and target-level calculated bids for Amazon Advertising accounts:

  • For manually targeted sponsored products
  • Auto-targeted sponsored products
  • Sponsored brands
  • Sponsored brand video
  • Sponsored display

To learn more about other Amazon Advertising management functionality in MarinOne, check out our Amazon Advertising article.

If you're new to MarinOne's automated bidding, learn more about our automated bidding tool from our Bid Strategy article.

Interested in learning more? Try a free trial today.

Savvy digital marketers know that Google Ads is a great way to reach more customers and bring leads to your business. 96% of brands spend money on Google Ads, so this is Marketing 101, right? But while you know it's a must, getting Google Ads to deliver can sometimes prove tricky.

You could be making common mistakes that cost you money and reduce your ROI. 

So, to help you squeeze the absolute most from your marketing spend, we'll discuss some of the most common Google Ads mistakes to watch out for. Let’s get started. 

Mistake 1: Not Targeting Ads Correctly

Let's say Bob runs a small business that sells blenders online. He's been running ads for a while now, and he’s gotten pretty good at it. But there is one mistake he keeps making: he isn’t targeting his ads correctly.

Bob’s ad with the keyword “blender” is getting a lot of clicks from people searching for the 3D graphics tool. That’s a problem—he needs to target his ads to cooks specifically. To do that, he needs to use the right keywords.

For example, he could use keywords like “kitchen blender” or “smoothie blender.” Using these keywords, he can ensure his ad is shown to people who are actually looking for what he’s selling.

Once Bob's worked out which keywords are most likely to perform best for his business, he must weave these phrases into his product descriptions, website copy, and blog posts.

Our recommendation? Hire a conversion copywriter to help you. Writing with keywords can be a bit like playing Tetris—if you can’t slot them in naturally, it won't work.

Targeting your ads to a smaller, more specific group means you’re more likely to reach the right audience. It also means you can spend less because you’re targeting fewer people (Image Source)

Mistake 2: Not Using Negative Keywords

Negative keywords are words or phrases for which you don’t want your ad to show. For example, if you sell blenders, you might want to add “software” and “3D imaging” as negative keywords. That way, your ad won’t appear when someone searches for the software development tool.

This might seem like a no-brainer, but you’d be surprised how many people forget to add negative keywords to their campaigns. As a result, they waste money reaching people who are not searching for their products.

Mistake 3: Not Bidding On the Right Keywords

You need to bid on the right keywords when running a display ad. If you don’t, your ad might not show up at all. And if you bid on the wrong keywords, you could waste money.

For example, let’s say you sell women’s clothing. You could bid on keywords like “women’s clothing” or “dresses.” But if you bid on the keyword “clothing,” your ad might show up for searches like “men’s clothing” or “kids’ clothing.” And you don’t want to waste your money on those clicks.

To avoid this mistake, use Google's Keyword Planner to research which keywords are most relevant to your business. Add those keywords to your campaign and bid on them accordingly.

Go specific with your keywords for a better chance of success.

Mistake 4: Not Using Ad Extensions

Ad extensions give your ad more space and include more information—like a CTA, phone number, address, image, or video. All this information can be beneficial to potential customers, and it can help you stand out from the competition.

To add ad extensions to your campaign, go to the “Ad extension” tab in your Google Ads account and choose which extensions you want to add.

Mistake 5: Not Tracking Your Results

If you’re not tracking your results, you won’t know if your ad is working, and you could be wasting a lot of money. Check the performance to see what’s working and what isn’t. To do this, you need to set up conversion tracking.

Conversion tracking measures how many people who see your ad go on to do what you want them to do. This could be making a purchase, signing up for your newsletter, or downloading a white paper.

To set up conversion tracking, you’ll need to add a piece of code to your website. This might sound daunting, but it’s pretty simple (check out the link for a step-by-step guide).

Mistake 6: Not Optimizing With Conversion Testing

If you’re not testing and optimizing, you could miss out on many conversions. Test different headlines, descriptions, and call-to-actions to see what works best. You might be surprised by the results.

To test different elements of your ad, create two (or more) ads that are identical except for the component you want to try. For example, you could test two headlines and see which one gets more clicks.

Once you’ve created your ads, run them for a set period (usually at least a week) to collect data. Then compare the results and see which ad performed better.

Conversion optimization is a multi-step process that you should have running at all times (Image Source

Mistake 7: Search Network & Display Network Default Campaign Targeting Options

When you create a new campaign, Google will automatically set your targeting options to the Search Network & Display Network. It might not be necessary to target both of these networks (though they often work well together), so be sure to get a sense of which is best for you if that’s the case.

To change your targeting options, go to the “Networks” tab in your campaign settings. You can deselect the Search Network and/or Display Network.

Mistake 8: Not Using Location Targeting

Location targeting helps restrict your ad to people in a chosen region so you can maximize your marketing spend and have your ads seen by those most likely to respond.

There are a few different ways to target your ads to a specific location. The first is to target by country, state, or city. For example, if you only want to show your ad to people in New York, you would select “Target” and then “Location.”

You can also target by radius. This is useful if you have a brick-and-mortar store and you want to target people who live nearby. To do this, select “Target” and then “Radius.”

Finally, you can target by zip code. This is similar to targeting by radius, but it’s more precise. For instance, you might want to advertise to residents in a suburb but not in the adjacent business park. Select “Target” and " Zip code " to execute this tactic.

Mistake 9: Ignoring Regional Trends

When you’re targeting a specific region, knowing the trends in that area gives you a tremendous advantage. For example, if you’re targeting the United States, you might find that there are certain states where your product or service is more popular than others. Or maybe you sell fans, and there’s a heatwave in one part of the country. Trends can help you spot these opportunities. 

Google Trends can show you insights about a specific region. Simply enter a keyword or phrase and select a region. Google Trends will then show you how popular that keyword or phrase is in that area.

Targeting your ads via Google’s regional trends feature (Image Source)

How MarinOne can help

Display advertising is a great way to reach your target audience, while search ads are the best way to get prospects down the sales funnel and help them convert. The fight to stand out is fierce, but by avoiding these common mistakes, you have a real shot at reaping the rewards. If you want to improve your search engine marketing or display ads strategy, MarinOne can help you identify opportunities and optimize your campaigns.

There are many moving parts to a GA campaign, from targeting to keywords to ad extensions. MarinOne gives you one platform to manage all of your paid search campaigns so you can avoid mistakes and save time. It integrates with GA so you can see your analytics in one place, allowing you to track your results and make adjustments as needed. Finally, you can automate and optimize your ads with just a few clicks. To get things rolling, you don’t need to be a technical expert—our platform is designed for non-technical users.

Would you like to find out what MarinOne can do for you? Schedule a free demo to learn more.

Is your business struggling to make a digital impact despite having a fully developed and designed website? The problem could be that your website is not as dynamic as it ought to be with UX-driven software and plugins. Whether you are dispensing information or selling goods and services online, marketing automation beyond your basic CMS is necessary to bring your audience to your website the first time and keep them coming back for more. 

Here are some of the best integrations you should be using for a functional website that captures your audiences' attention while giving your marketing team the transparency needed to reach those audiences ongoing.

Lead Generation

Instapage

A quick way to identify lead quality is by having customized landing pages for every type of lead coming into your sales funnel. With Instapage, you can develop unique landing pages quickly and efficiently for every client category you serve. Its compatible nature enables you to connect with other software and applications to funnel the generated leads to your CRM, and you can plug LPs into your CMS and domain without much hassle.

Instapage has also taken some of the guesswork out of landing page design; as they have provided hundreds of high-converting templates, ready for you to test. You can customize the template as you please with Instapage's drag-and-drop functionality; and with easy-to-use duplication, a/b variant, and mobile-friendly editing tools…you'll have dozens of great landing pages in no time, without ever touching raw code directly. Pricing starts at $199 per month, or you can contact their biz dev team for a custom quote, depending on the needs of your website.

MailChimp

There is no thorough lead generation campaign without email marketing. To enable a winning strategy, you will require an email marketing automation platform. While there are many behemoths in this space, such as Marketo and Pardot, for those just starting out…our recommendation would be MailChimp. The software is great for novices, it has a surprising number of drip funnels ready to go, and it easily integrates with dozens of other tools and platforms. 

Depending on your needs and existing contact list, MailChimp offers both free and paid subscriptions to their service. You can send emails to up to 2000 contacts for free; beyond that point, there is a sliding scale of premium plans ranging between $9.99 for 500 contacts and $299 for 10,000 contacts. Like so many others, they also offer enterprise account quotes through one of their sales consultants.

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Support

Intercom

If you want to keep potential customers entering your website engaged, incorporate conversational marketing into your website experience. Intercom is an excellent tool for ensuring current and potential clients get a live and personal touch. The application is fast, and you can set it to ensure customers are directed to the right pages for their needs, with various triggers based on multiple choice responses or keywords. It can also track return customers and create a more natural experience for them with different messaging. When needed, the site visitor will be routed to a live individual who can answer their questions in real-time as well. The monthly rate for Intercom varies quite a bit depending on which of their packages your business needs, but to test out the chat functionality only you can get started with just $74 per month.

Helpjuice

For knowledge base software and FAQ directories, there is no better option than Helpjuice. This highly-rated software helps you organize help articles, user tutorials, and more into categorized, functional workspaces for your customers. If the support section of your website is taking over the marketing content that actually leads to new business, you need to make a shift in the balance of power and make that help-related content digestible and simple to navigate. Helpjuice can make that possible. Their packaging starts at $120 per month for 4 users, and goes up to $499 per month for unlimited users.

Data & Analytics

Marin Software

While we may be a bit biased on this one, it is undeniable that Marin has been an industry leader in cross-channel advertising management and data analysis for almost two decades, which is about three times longer than most of our competitors have even been in business. As one of the pioneers of the modern digital data space, we have one of the best analytics tools available for people seeking comprehensive omnichannel summaries. The product development team at Marin is constantly re-designing and elevating the software to focus on what’s essential, so your team can be focused on innovation, not number crunching. We work hard to simplify data into insights while simultaneously hiring the best marketing consultants in the world who can help you turn those insights into action. Pricing is customizable according to your unique business needs.

Google Analytics

This is the go-to web analysis tool to understand your user behavior, source, demographics, etc. Google Analytics is excellent in providing user segmentation, website optimization, and key website metrics like the number of visitors and average bounce rate. It has influential audiences you can use to boost ads campaign and intelligent user tracking and privacy features. When paired with a paid media management solution like MarinOne, your ability to know who your audience is, where they're coming from, and what they want is virtually limitless.

Payment & E-Commerce

PayPal

One of the reasons businesses are turning to online operations is to increase transaction efficiency. PayPal is a great tool for this as it is almost universally accepted as one of the safest and most user-friendly digital payment platforms. Both business owners and consumers like PayPal as it is easy to use on both sides of the transaction. For brands, it seamlessly integrates with dozens of online shopping carts and e-commerce platforms. On the customer side, PayPal offers quick payment options that put the user in charge of their security preferences. This tool is safe, tested, and popular across the globe, making it a reliable choice for almost any business.

Shift4Shop

While Shopify, Magento, and WooCommerce are certainly the leading powerhouses in the online checkout market, what is sometimes limiting with those platforms is how inherently tied they are to your website's CMS. Shopify and Magento are all-in-one solutions, meaning your entire site needs to build on those platforms directly. WooCommerce is a great plugin but is primarily paired with WordPress sites. So if you already have a CMS on anything besides WordPress, and you don't want to go through the trouble of rebuilding your entire site, Shift4Shop is your next best option. They are considered a top choice due to the tools' ability to transact and retain data on the customer, invoices, and other financial transactions. Notable benefits include a smooth UX for the shopper, order transparency for administrators, and ease of integration with other business software applications.

Customer Relationship Management

Bitrix24

If you are hoping to enhance communication and collaboration among your employees, Bitrix24 is an excellent choice. The tool has top-notch data management and cloud storage abilities. Automating marketing and sales processes boosts teamwork, thus enhancing customer care through service delivery. 

Whether you want a digital assistant to handle your project management or want to just catch up on the day's tasks, this is a great tool for overseeing productivity and task management. All the features you need to start your own project are available on Bitrix24 in the free version. The paid plan, starting at $43 per month for 5 users, includes advanced functionalities and customization for bigger companies with bigger needs While Bitrix24 comes with many features, here are some of the best task management tools for increased productivity.

  • Create tasks, indicate the priority level, and evaluate your progress.
  • Bring all your team's interactions and projects into one single shared space.
  • Automate tasks to save time and grow faster by centralizing your workflows. Doing so allows you to eliminate repetitive tasks and focus on the big picture.
  • From a central access point, you can get to all of your files and documents.
  • Share directly with others with real-time collaboration, discuss in forums, and make use of a variety of communication options.
  • You can set plans for short-term, medium-term and long-term deadlines and make sure you don't miss any of them.

Nimble

A relationship-focused CRM for your entire team, it is best known for customer prospecting. With Nimble, you enjoy reduced data storage costs, low business risks, optimized business performance, and easy integration with other software apps. Besides, Nimble can “scale up” and “scale out,” thus enhancing performance capacity. It's easy to use; and it works in your Outlook/Gmail inbox, social, web. You can tap into every part of your contact's interaction history, so you don't miss anything the team does when you step away. You can also make comments on a record, update deal status, and keep an eye on social handles. Nimble starts at $19 per month per user, and it's value is well worth the cost.

In Summary

Even if you’re not a professional web developer, many CMS tools combined with the right plugins, have made it easy enough to get the results you want. No matter what you're looking for in terms of business goals, it's important to have a website that attracts your audience. Refer back to this list as you refine and revise your site to keep testing new integrations and determining what would be most compatible with your particular setup.

Once your business starts to get solid footing with a fully optimized site, our Marin team of paid media experts are ready to help you launch things to the next level with digital advertising. 

Reach out when you’re ready to get started promoting your now streamlined and well-functioning website.

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What’s the difference between Amazon CPC and vCPM cost models?

It’s important for brands to measure their digital marketing metrics, including comparing CPC vs vCPM (cost per thousand viewable impressions). CPC is based on the number of actual clicks the ad receives, while vCPM is based on the number of times an ad is viewed, regardless of whether shoppers click on it or not. Sponsored Display vCPM adheres to the MRC definition for an ad view: at least 50% of the ad should have been in the shopper’s view port for at least one second for it to be registered as a viewed impression.

CPC = Total Spend / Total Clicks

vCPM = Total Spend / ((Total impressions * % in-view) / 1000)

vCPM is often used for advertisers focusing on brand awareness or delivering a specific message, because this pricing model is more focused on exposure as opposed to a cost-per-click model. 

In Marin, brands can use both metrics, considering the implications of each, for a more comprehensive view of the performance of their ad campaigns. This information will help advertisers better understand the impact of their Sponsored Display campaigns, regardless of whether you are using click-based (CPC) or view-based (vCPM) attribution.

How does Amazon’s vCPM cost model work?

Conversions and Revenue for Sponsored Display vCPM campaigns are an ESTIMATED value that is attributed to BOTH viewable impressions AND clicks (because the cost type is based on viewable impressions - vCPM). To put it simply, alongside the actual Conversions and Revenue generated via the vCPM campaign, Amazon is also including estimated Conversions and Revenue when someone VIEWs your Sponsored Display Ad, but does not click on it.

It's also worth noting that the vCPM Conversions and Revenue are attributed to your brand sales and not the products in the campaign. For example if you run an 'Advertised Product Report' from Amazon you'll notice that the orders and sales do not match what is being displayed in Amazon's UI at campaign level. See below screenshot from a Sponsored Display Advertised Product Report:

 

  • The 14 Day Total Orders (#) and 14 Day Total Sales columns reflect the Cost Type of a campaign
  • The 14-Day Total Orders (#) - (Click) and 14-Day Total Sales - (Click) columns are based on click attribution (CPC Cost Type), regardless of whether your campaign cost type is set to CPC or vCPM
  • Campaign A has parity across all 4 columns - because it’s campaign Cost Type is set to CPC
  • Campaigns B to M, unlike Campaign A, differ because their campaign Cost Type’s are set to vCPM - the (Click) columns are your actual Orders and Sales, whereas your non-click columns are a combination of actual Orders and Revenue as well as Amazon’s estimated Orders and Revenue based on your ad being ‘viewed’.

Example

Campaign C generated 8 orders with a total revenue of £112.96 and to identify the estimated view Orders and Revenue, you subtract the (Click) column away from the regular column;

207 [14 Day Total Orders (#)]  -  8 [14-Day Total Orders (#) - (Click)]   =   199 estimated ‘view’ Orders

£2,564.39 [14 Day Total Sales]  -  £112.96 [14-Day Total Sales - (Click)]   =   £2,451.43 estimated ‘view’ Sales

How does this impact reporting of Amazon Sponsored Display campaigns in Marin?

Regardless of the cost type that you specify when creating your Sponsored Display Campaign (CPC or vCPM), Marin is able to report on both attribution models against that campaign.

For example, if you create a Sponsored Display campaign with vCPM as the Cost Type, Marin is still able to show you the Conversions and Revenue generated from the ad being clicked on (CPC Cost Type), alongside the ‘estimated’ view Conversions and Revenue (vCPM Cost Type) that Amazon is providing, and vice-versa. 

In the screenshot above you can see that, regardless of cost type, for a Sponsored Display campaign Marin is able to report on both traditional Conversions and Revenue (click based) and also the ‘view’ Conversions and Revenue - which is the combination of both actual and estimated Conversions and Revenue set by Amazon.

The table below shows the Conversion Types available via the MarinOne column selector that you can bring into view alongside your Sponsored Display campaigns.

How should I bid on this activity?

The decision is entirely yours. In Marin you have the option to either bid based upon actual clicked Conversions and Revenue or use the estimated ‘View’ Conversions or Revenue to target a CPA or ROAS goal - regardless of the cost model you’ve chosen to set up for your Sponsored Display campaign.

If your goal is performance (CPA / ROAS) Marin’s recommendation is to optimise towards actual clicked Conversion and Revenue and not ‘View’ Conversions or Revenue (even if your campaign is set to vCPM) because this is the actual performance of your Sponsored Display campaign and not an ‘estimated’ number of Conversions or Revenue. 

If you've used Marin's automated bidding tool to manage Bid Strategies for other publishers, then managing bids for Amazon Advertising accounts should be pretty familiar. Marin manages keyword-level and target-level calculated bids and supports all ‘performance’ Goals for your Amazon activity:

  • Maximise Conversions to CPA
  • Maximise Revenue to ROAS

If your goal is awareness advertisers and registered sellers in CA, DE, FR, ES, IT, IN, JP, UAE, UK and the US can set up an “Optimise for Viewable Impressions” strategy directly in the Amazon Ads UI to help create product awareness.

If you have any further questions related to the above please reach out to your Account Representative.

In 2021, more than 250 million items were purchased by Prime members worldwide over the two-day timeframe. This year, preparations for Prime Day should be well underway by now so that your brand can be ready when millions of consumers shop during one of the most significant retail events of the year. Here are a few tips so you can be prepared ahead of time.

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Amazon Prime Day Tips:

  • View your historical performance of past Prime Day events
  • Create a ‘Prime Day’ page within your Amazon Store
  • Start planning your budgets NOW. Remember, traffic to Amazon’s website is increased exponentially during the Prime Day event, so you want to capitalize on this. If you don’t have enough budget for your campaigns to stay visible throughout the day(s), your ads will be paused until the next day.
  • Build brand awareness ahead of the event with Sponsored Display Ads and Sponsored Brand Video ads. Shoppers are more likely to purchase a product during Prime Day that they discovered during the lead-up to the event.
  • During Prime Day, use Sponsored Display and Sponsored Product ads to engage with shoppers browsing similar products or even remarket to audiences that visited your product detail pages before Prime Day to stay top of mind on the day of the event.
  • Use negative targeting to help prevent your ads from appearing on shopping results pages that don’t meet your performance goals.
  • Check your inventory levels for your products, as well as understand your top-selling and least-selling products, so you know where to focus your efforts.
  • Create and choose strong products to focus on in your Sponsored Product campaigns. Ensure their product detail pages are informative, have high-quality and detailed descriptions, and include four or more high-resolution images with a strong title.
  • There are many more solutions for brands to reach audiences you might not be aware of. Consider diversifying your content before Prime day by streaming a video game on Twitch, listening to music through Amazon Music’s ad-supported tier, or streaming video via Freevee (formerly IMDb TV) and Fire TV…all of which are available via Amazon DSP ads.
  • Use Sponsored Display Ads to target other products in your category to help reach new customers, or consider targeting your product detail pages to introduce shoppers to other products you sell. Let’s take ‘Computers & Office’ as an example: to engage new customers and ensure that your laptops are top of mind, you can target similar product pages within the Computers & Office category, or you can target your own product pages to promote your complementary products (e.g., laptop cases or external hard drives).
  • Lastly, don’t forget, there’s the lead-up (- two weeks) and lead-out (+ two weeks) of the Prime Day event. Brands that advertise throughout all phases of Prime Day can better build brand presence with shoppers. According to Amazon’s internal data, “Brands that advertised leading up to and during Prime Day showed a 216% increase in awareness and 214% increase in considerations, compared to the week before.

Amazon Prime Day Deadlines

Keep the following deadlines in mind for Prime Day as they are right around the corner, and some have already passed.

Prime Day Deals Deadline (for consideration):

  • April 29

Lightning Deals Submission Deadline:

  • April 29 (U.S. and Canada)
  • May 13 (France, Germany, Italy, Japan, Mexico, Portugal, Spain, and the UK)

Coupon Submission Deadline:

  • June 10 (U.S., Canada, France, Germany, Italy, Japan, Mexico, Portugal, Spain, and the UK)

FBA Inventory Cutoff Deadline:

  • June 20 (U.S., Canada, France, Germany, Italy, Japan, Mexico, Portugal)
  • June 29 (Japan)

Inbound Shipping Cutoff Deadline:

  • June 2 (U.S. and Canada)
  • June 22 (Mexico and Portugal)
  • June 29 (France, Germany, Italy, Japan, Spain, and the UK)

Prime Member Promotions Deadline:

  • April 29 (U.S. and Canada)
  • May 13 (France, Germany, Italy, Spain, Mexico, Portugal, Australia, Japan, India, the Kingdom of Saudi Arabia, the United Kingdom, and the United Arab Emirates)

Prime Exclusive Discounts Deadline:

  • July 8 (the U.S., Canada, United Kingdom, France, Italy, Germany, Spain, Mexico, Portugal, Australia, and Japan) 
  • July 19 (India, the Kingdom of Saudi Arabia, and the United Arab Emirates)

Prime Day:

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As a marketer, you know that paid ads and organic social media traffic are both valuable. But how much effort and resources should you put into each? In this article, we'll explore the pros and cons of each campaign type to help you make smart choices. We'll also offer tips on how to measure the success of your campaigns. Read on to learn more. 

What are paid ads, and what are they used for? 

Paid ads are one of the most popular online marketing strategies for people and businesses to get their message out and drive traffic through their sales funnels. 

There are many types of paid ads, but the most common are pay-per-click (PPC) ads. As the name implies, the advertiser pays each time someone clicks on their ad.

Paid ads can be a great way to get your brand in front of an audience that’s already interested in what you have to offer. Since you're only paying for results (clicks), it can be a very cost-effective way to market your business.

Benefits of Using Paid Ads

  • One of the biggest advantages of using paid ads is that they can quickly provide results. Unlike building followers through creating content and relying on SEO, which can take months to bring results, you can start seeing traffic from your paid ads almost immediately.
  • Customers like them and respond well to them: especially social ads that feel native to the social media feed. Facebook advertising has been growing by leaps and bounds over the last few years and has many options for detailed audience targeting.
  • In general, people like seeing ads that are targeted to their interests, and they're more likely to click on them.
  • You can track and measure results: When you're running a paid ad campaign, you can track how many people are seeing your ad, how many are clicking on it, and what they do after they click through to your website. This information is invaluable in helping you to fine-tune your marketing strategy and optimize your campaigns.
  • Paid ads can reach a large audience. For example, with Facebook Ads you can set your ad to appear to people in a certain geographic area.

Paid ads can generate a lot of traffic quickly and easily. Simply create the campaign, choose where you want it to show, and make it live.

Drawbacks of Using Paid Ads

  • One of the biggest drawbacks of using paid ads is that they can be costly, especially if you're in a competitive market. The cost-per-click (CPC) can be high. You might also need to spend a lot of money on your ad campaign before seeing results. For example, the more your ads are served to potential buyers, the more data Facebook is able to collect. More data leads to better targeting and higher conversion rates down the line, but conversion rates may not be great starting out. 
  • Campaigns need to be constantly monitored and adjusted to be effective. You need to keep an eye on your CPC and cost per action and ensure you're getting the results you want. If not, you may need to re-evaluate your strategy.
  • Some people find paid ads to be disruptive and annoying. Paid ads have the disadvantage of being seen as a form of spam, and some may be less likely to trust your brand as a result.

What is Organic Social Media Traffic?

Organic social media traffic, on the other hand, is driven by unpaid posts, stories, and blogs, etc. that appear on social media sites like Facebook, Twitter, and LinkedIn.

Organic social media content can be a great way to increase brand awareness and build relationships with potential customers. It’s also less disruptive than paid ads.

Example of a paid ad on Facebook. (Image Source)

Benefits of Targeting Organic Social Media Traffic

  • The most obvious benefit of targeting organic traffic through social media is that it’s free. You don't have to pay for each click or impression as with paid ads.
  • Organic traffic is also more likely to convert than paid traffic. This is because people who find your business organically may be further along in the buyer’s journey; they're actively searching for information related to your business, product, or service.
  • Organic social media marketing campaigns are more sustainable in the long run than paid ads. Once you build a following, you'll continue to get organic traffic as long as you maintain the quality of your content. This is not the case with paid ads, which need to be continuously paid for.

Drawbacks of Relying on Organic Social Media Campaigns

  • Organic traffic can be slow to build: One of the biggest drawbacks of relying on organic social media content is that it takes time to create quality content and build a following, and you may not get much traffic until you do so.
  • To get the most out of organic social media content, you need to pair it with investing time and resources into search engine optimization (SEO). This includes keyword research, link building, and content marketing. The same principles that make your content valuable to search engines also make it valuable on social media, which in turn drives more traffic to your site and signals to search engines that your content is useful.

Organic Content vs Paid Ads: Which is Better for Your Business?

The answer depends on your business goals and objectives. If you're looking for a quick way to increase brand awareness or generate leads, paid ads may be the way to go. However, if you're interested in sustainable, long-term growth, organic ads are probably a better option. There’s a good chance that your business would benefit from both, but the relative resources you invest in each strategy can be assessed by looking at the pros and cons of each one.

Both options have their pros and cons:

  • Both require ongoing management and optimization: Otherwise, your return on investment could be negative.
  • Paid ads offer consistent and reliable returns: Since paid ads get more impressions from potential new buyers, they generally perform better than organic results.
  • Organic content is free (aside from the time it takes to create, post, and manage it). 
  • Paid ads can be disruptive: Ads can be intrusive and may put potential customers off your brand.

In the end, if you’re not sure where to start, try experimenting with both paid and organic social media campaigns to see what works best for you.

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How to Measure the Success or Failure of Each Type of Campaign

An analytics program is needed to determine whether specific content from your organic social media campaign is performing well and the ROI you’re getting compared to your paid ads. To work out the best formula for how to divide your resources, use a combination of ad spend and organic content and analyze the results. The best way to do this is using an ad management platform like MarinOne. With MarinOne, you can see all your campaigns in one place, including performance data for both organic social media content and paid ad campaigns. This makes it easy to track the success of your organic and paid ad campaigns and compare the two side-by-side.

5 Quick Tips for Implementing a Successful Campaign With Both Types of Advertisements

  1. Identify your goals before running a campaign. This will help you determine which type of ad is best suited to your needs.
  2. Define your target audience. This helps to ensure you're targeting relevant users and not wasting ad spend on a demographic uninterested in your product or service.
  3. Budget for both paid and organic campaigns. Don't put all your eggs in one basket—a mix of both can lead to the best results.
  4. Monitor your campaigns regularly and make changes as needed. What works today may not work tomorrow. So, it's important to stay on top of your campaigns and keep tweaking them for optimal performance
  5. Use MarinOne to simplify your efforts.

While paid ads can be very effective when done correctly, they do require investment, which might not be feasible, depending on your budget and the industry. To make paid ads work for you, be prepared to do A/B testing, reallocate funds if needed, and make sure to use retargeting strategies. Organic social media marketing is free, but it takes effort. You won't see results overnight, but investing in building a solid organic foundation can lead to great long-term exposure for your company.

Regardless of how much you put into each strategy, you’ll likely find that integrating both types of campaigns into your marketing strategy works the best. To fully take advantage of both types of campaigns, however, you’ll need a tool to automate and syncrhonize your efforts. This is where a platform like MarinOne comes in.

How MarinOne can help

With MarinOne’s automation tool, you can set up goals on your site using the programmable automation features in Google Analytics. You'll be able to track ad metrics, CLV, and conversions without having a full-time employee dedicated solely to analytics duties.

Analyze your organic traffic and paid ad data early and make changes according to your results, automatically boost popular organic posts, and build campaigns from your product feed. Since MarinOne works with Google Analytics, there’s no need for a separate tracking code or web property ID either.

Learn more about MarinOne’s ad automation tools today. Get in touch to speak with a team member to see how we can help you get the information and tools you need to increase the effectiveness of your paid ads and organic content.

Victoria’s Secret has undergone an evolution over the past several years, and part of that evolution is testing new opportunities. The ecommerce giant recently announced that it would break the tradition of direct selling only with an Amazon storefront. Fans of VS will now be able to shop roughly 120 Victoria’s Secret Beauty and Pink Beauty products on Amazon.

While a Victoria’s Secret x Amazon collab line is probably not on the horizon, this move could be indicative of future D2C expansion onto the infamous selling platform. It’s also indicative of the current success that many sellers are seeing on the platform.

Amazon accounts for significant percentages of retail ecommerce sales share across a wide variety of product categories (graphic below). Plus, Research shows that 56% of US consumers say that if they could only shop at one store, it would be Amazon. Amazon has a purchase-ready audience that sellers can leverage easily and effectively.

Unlike Google Ads, Amazon never takes users off of the platform when they tap on an ad. They’re able to seamlessly purchase items of interest and remain on a trusted platform for the entire experience. No wonder this Amazon Ad Agency reported an average conversion rate of 9.5% on Sponsored Product Ads!

Another bonus of selling on Amazon for retail giants like Victoria’s Secret: they have leverage to negotiate Amazon’s fee structure. This is especially advantageous given the increased cost of advertising on the platform. In Q1 2022, Amazon’s advertising business increased by 23% per Insider Intelligence. Retailers are realizing that if they don’t pay to have their products on Amazon, third party sellers and competitors will. 

Victoria’s Secret isn’t the first major D2C player to foray into the world of Amazon selling - other household names like Adidas and Levi’s currently have storefronts on Amazon. Amazon has the volume and customer base to make selling worthwhile, but only if it doesn’t come at a cost that eats into the bottom line.

Companies that are already advertising (or interested in advertising) on Amazon can leverage Marin Software to make the most out of their efforts. Our unique Amazon integration allows advertisers to import Amazon Advertising campaigns into our platform, enabling you to view and comprehensively manage your Amazon campaigns, as well as accessing our full suite of automated bidding and reporting options. Reach out to your Marin Software representative to learn more!

CLV is how much money a customer spends with your business for the duration of your relationship. It’s an important—yet overlooked—metric: rather than looking at a sale as simply a one-off exchange, CLV considers how valuable a customer is over time

Understanding this can help you spend your marketing budget more wisely and keep your customer acquisition costs low. After all, it costs more to attract a new customer than it does to close an existing prospect or keep an existing customer. 

Keeping your CLV high is vital to the long-term success of your business. 

What is CLV?

Customer Lifetime Value (CLV) refers to the profit you expect to make from a customer over time.



For some businesses, this may mean that your profitable customers make larger purchases or many repeat purchases, thereby increasing their value to your business over the lifetime of their relationship with you. 

However, for many industries with long sales cycles, that profit may come months or even years after you’ve established the awareness of your business with the customer at the top of the funnel (think: buying a car, applying to a university, procuring new software, or purchasing a home). These are big decisions and consumers need time to evaluate their purchases. 

5 Reasons to Measure CLV for Your Paid Search Advertising Campaigns 

Regardless of the nature of your customers’ CLV, optimizing your marketing campaigns to CLV is good for business. Here are five reasons CLV matters:  

  1. It helps you keep valuable customers

If you can identify and target high CLV customers, this should translate into higher ROI and could be a good way to improve your campaign performance. 

You may find that there are segments of the market who value your product but have a lower than average CLV/CAC ratio, meaning you're spending too much on acquiring individual customers. If so, it may be worth exploring ways in which you can acquire these new customers at a lower cost or perhaps look for marketing activities where you might get more exposure for the same budget (e.g., by increasing reach).

  1. It decreases CPA costs

Customer Cost-Per-Acquisition (CPA) is the amount of money a company spends on acquiring new customers divided by the number of new customers acquired during a given period. 


You'll notice that different customer types have different CLVs, which means they contribute more or less than others towards paying your CPA. You can use CLV to compare campaigns and determine which ones are performing better, resulting in improved return on investment (ROI).

It's important to monitor this metric over time, as you may find you can reduce CPA while maintaining or even improving your bottom line. This is because the lifetime value of certain customer segments will increase with time on your platform, resulting in an overall decrease in acquisition costs.

  1. It allows you to optimize your bids to different stages of the funnel

Full-funnel bidding allows advertisers to use top of the funnel conversion types for bidding while also factoring in final sales as a second bid factor. This bidding solution enables advertisers to grow efficiency and revenue from the sales funnel’s final stage while maintaining reactivity to recent market changes. Bids stay reactive to market changes, while efficiency targets are based on latent conversion metrics. 

  1. It helps you calculate campaign effectiveness

CLV will reveal which paid search campaigns are more successful, allowing you to optimize your total marketing spend. 

You can compare campaign effectiveness by sub-segmenting customers by their CLVs. For example, instead of just looking at conversion rates for all traffic sources as a whole, you could break down the conversion rates by each campaign. This will make it easier to understand which traffic sources are most effective at converting.

  1. It helps you grow in the long run

CLV isn’t something you need to track all the time, but ignoring it could spell trouble. Keeping an eye on CLV helps you spend your marketing budget more wisely, engage with your customers more effectively, and keep your CPA costs down through better loyalty—all of which helps your bottom line. 

How to Calculate CLV

The simplest formula is as follows: 

CLV = Customer Value (average order spend x number of orders in a year) x Average Customer Lifespan (in years) 

To calculate CLV, you need to track customer metrics over time and calculate your customer churn. This will allow you to determine CLV across any given timeframe.



You may want to deduct CAC (customer acquisition cost) from your total to give you a deeper understanding of the true value of a customer. 

Using a comprehensive reporting suite like MarinOne, you’ll be able to Identify which channels are driving revenue to your business. You’ll then need to track offline sales and interactions back to their source with a conversion tracking solution like Marin Tracker. Make sure to continue tracking touchpoints beyond the initial click-through, all the way through conversion. 

How to Improve CLV

Here are some tips on improving your CLV. 

  • Optimize onboarding. As soon as possible, the user should be able to get value from your product or service (e.g., signups, downloads).
  • Don't focus on customer acquisition alone. It's important to make sure users are retained over time.
  • Optimize CLV by marketing based on customer behavior. If people aren't making repeat purchases or converting to long-term high-value purchases, consider investing in marketing efforts to increase retention.
  • Look for ways to improve value. If customers are joining, but not staying around or buying after a certain period of time, focus on improving user experience and product features.
  • Over-deliver. If your product and service are great, people will come back.
  • Boost user experience. If you can provide an improved user experience, make sure to communicate this benefit in all your marketing efforts. Consider advertising on social media platforms that offer the opportunity for strong engagement.
  • Increase average value order. If customers are buying, but not purchasing many items per order, then there is room to boost sales.
  • Gather market research. If you can gather unbiased opinions about your product or service from potential customers, use this data to create marketing campaigns that will appeal directly to your target audience.
  • Uncover business drivers. You may need to modify your business plan based on what customers are saying.
  • Improve customer service. If you’re not delivering great customer service, customers will avoid dealing with you in the future. Not only that, but they’ll likely share their experiences on social media—which could turn away potential new customers.

Conclusion

Measuring CLV plays an important role in determining ROI, optimizing your advertising spend, and keeping your CPA low—all of which means less budget spent on search campaigns. Optimizing your CLV can provide valuable insights regarding whether or not there is excessive spending on your search campaigns. CLV allows you to evaluate the financial impact in order to re-strategize regarding how various programs are measured and attributed.

How MarinOne Can Help

MarinOne’s powerful self-serve platform connects your offline conversion data to the ad clicks that ultimately drive the sale, making it easy to see which customers are the most valuable and which campaigns have been effective in closing customers. From analysis and reporting to advanced bidding algorithms—analyze the most valuable shoppers, optimize your bids to revenue, and focus your efforts on your best customers. This leads to extending your marketing spend while attracting high-value customers to your brand.

Learn more about the benefits of MarinOne’s full-funnel optimization.  

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