Marin Software's official blog

Introducing Marin’s Cross-Channel Shopping Solution: An Interview with Anil Channappa

Maria Breaux
|
August 9, 2016

Shopping season is here. To help retailers navigate the current terrain of shopping ads and digital marketing, Marin has developed new features to help retailers maximize revenues and efficiencies this back to school and holiday season.

In this post, we’ve asked Anil Channappa, Senior Director Product Management for Marin Social, to talk about these features and how they’ll benefit retail and ecommerce advertisers.

[caption id="attachment_8074" align="alignnone" width="500"]

Anil Channappa

Anil Channappa[/caption]

From the lens of your role, what is Marin's cross-channel shopping solution?


It’s the ability for marketers to maximize the sales and revenue of their products through advertising regardless of the publisher. Without such a solution, advertisers have to coordinate advertising campaigns across Google and Facebook (in the same or different tool), without a way to measure the effectiveness across publishers.

With a solution like Smart Sync for Shopping, advertisers can mirror a Google shopping campaign so that the same campaign is running on both Google and Facebook, without needing to know much about leveraging their product feed on Facebook. The cross-publisher reporting helps our advertisers make smarter bid and budget decisions to maximize ROI. And this is a unique and innovative solution in the market today.

Why is it important?


Customers and prospects are browsing freely across Google and Facebook. So, advertisers shouldn’t be bogged down by publisher-specific differences, and should be able to reach customers where they are. Being able to reach shoppers where they shop with one product feed and campaign flow, will improve campaign management efficiency and the effectiveness of their campaigns.

How does this solution enhance how retailers approach their ad campaigns, and impact their business needs?


Campaigns should be geared towards business objectives and needs. Does a customer want to run a promotion that aligns with events like 4th of July, Black Friday, or a major sale of specific products? In most cases today, customers have to replicate these campaigns manually across all publishers.

With Marin’s cross-channel solution, advertisers can rely on technology to create, measure, and scale campaigns across publishers, while spending their time on critical decisions and optimizations.

Why now? What motivated Marin Software to invest in this feature rollout?


Publishers are racing to offer innovative products to keep pace with emerging customer behaviors. Mobile technologies (tablets, smartphones) have been a huge disrupter. Publishers are forced to innovate rapidly to offer advertising products that fit this new paradigm.

Shopping Campaigns and Dynamic Ads are all visual ads that are easier for users to preview and click on mobile devices. Depending on your source, anywhere from 75-95% of mobile users click social ads. Marin’s research shows that during Q1 of this year, closer to 95% of all social ad clicks were on a mobile device.

In the past, we’ve invested heavily to streamline advertising within channels (search, social, and display), but we can only go so far in our value-add, because the channels themselves are very different. Given shifting user behaviors and publishers offering similar products, there is a huge convergence of ad products across publishers. This is a perfect opportunity to help marketers who are used to streamlining their channel-specific advertising and extend it across channels.

If you could describe how a company would use this cross-channel solution and come out with strong results, what would that scenario look like?


Google is the dominant player for most retailers to drive demand and new customers. This is the place where advertisers have gone back, time and time again, to drive their sales.

With Facebook stepping up their ad products, we’re hoping it’ll be a great source of new customers, and provide advertisers with increased scale and higher revenue across the board. As a secondary benefit, the streamlined solution could help advertisers save time, reduce cost, and balance their budgets more effectively.

What tips would you like to share with Marin customers who are gearing up for the upcoming back-to-school and holiday shopping seasons?


Think about people-based marketing rather than channel-specific marketing. From the outset, we suggest that customers set up cross-channel campaigns and measure the impact to net revenue and ROI. The channel-specific team should still focus on channel-specific optimizations (creative, audience and bid optimizations in Facebook and product group, bid optimization in Google), but share cross-publisher learnings from platforms like Marin.

For more information on Smart Sync for Shopping, watch the video.


Key Takeaways:

  • Depending on your business, consider people-based marketing rather than channel-specific marketing - or utilize a hybrid of both.


  • Suggest that customers set up cross-channel campaigns, and measure the impact to net revenue and ROI.


  • A streamlined, cross-channel solution could help advertisers save time, reduce cost, and balance their budgets more effectively.
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