It’s time to switch from “work from home” to “celebrate at home.” Although for many of you, this time of the year is also “peak season” at work. Rest assured that Marin Software has put everything in place to provide above-and-beyond customer service, particularly during the critical Black Friday and Cyber Monday events.
Our focus is, of course, our customers in the retail industry that usually reach their highest shopping spend during this exciting time of the year.
Some of the key service enhancements include:
- Weekend and holiday on-call support: Technical support will be ready to assist via tickets to answer your most pressing platform questions and ensure your holiday campaigns are running smoothly
- Increased account team availability: Account teams will be available to review setup, strategy and bidding needs specific to your peak seasonality plan
- Additional application operations: Application monitoring and alerts are in place to ensure timely and accurate data and reporting
- Custom integration alerts: Data integration checks that confirm conversions and revenue are consistently available and reliable in the application
We want to wish a happy Thanksgiving to all our US-based advertisers! This year has been very challenging and we all deserve some quality time with family and friends, whether via Zoom or together around the dinner table.
Don’t worry, Marin Software has got your back!